Adrian Ramirez
Chicago
Summary
Lead cross-functional teams to drive customer experience initiatives and streamline project development. Known for effectively managing timelines and resources while enhancing operational efficiency. Strong communication skills foster collaboration among stakeholders, ensuring successful project delivery.
Overview
7
7
years of professional experience
Work History
Partner solutions manager
Expedia Group
Chicago
11.2023 - Current
- Lead cross-functional teams to enhance customer experience initiatives on the White Label Travel Platform.
- Acted as technical liaison for partner, gathering requirements and aligning project scope for development.
- Oversaw end-to-end projects with technical/development teams to ensure timely project completion.
- Manage project timelines and resources for key business initiatives.
- Maintained consistent communication with stakeholders to ensure project delivery.
- Collaborate with various technical teams to resolve issues effectively.
Lead Ops & Traffic Analyst
Expedia Group
Chicago
04.2019 - 10.2023
- Led project delegation and streamlined team efforts to meet established timelines.
- Monitored daily and weekly key performance indicators to maintain health status for DPS Products.
- Developed and optimized standard practices to enhance operational efficiency and reduce MTTD.
- Led operational/technical involvement on onboarding new EPS White Label Template solution for onboarding new partners.
- Coordinated onboarding process for data management services
- Updated and decommissioned incident data management tool, migrating processes to ServiceNow.
- Provided on-call support for production site issues for DPS Products.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Chicago, IL06-2013
Skills
- Partner relationship management
- Project management
- Operations management
- Technical liaison
- Operational efficiency
- Stakeholder engagement
- Cross-functional leadership
- Analytical problem solving
- Effective communication
- Motivational attitude
Timeline
Partner solutions manager
Expedia Group
11.2023 - Current
Lead Ops & Traffic Analyst
Expedia Group
04.2019 - 10.2023
Bachelor of Science - Computer Information Systems
DeVry University