Dynamic and results-driven professional with over 15 years of experience in retail management, technical drafting, military service, and corrections. As the owner of a thriving vape shop, achieved consistent 20% annual revenue growth through exceptional customer service, strategic operations, and community engagement. Proficient in inventory management, team leadership, and customer relationship building, with a passion for fostering positive community impact. Seeking a retail management or sales role to leverage operational expertise and dedication to customer satisfaction.
- Founded and scaled a successful retail business, achieving 20% annual revenue growth for eight years through innovative marketing and customer-centric strategies.
- Managed all operations, including inventory control, financial planning, vendor negotiations, and staff training, ensuring seamless daily operations.
- Pioneered community outreach initiatives, hosting charity events for suicide prevention and health-focused programs to help customers quit smoking, enhancing brand reputation.
- Cultivated a loyal customer base through personalized service, resulting in high retention rates and consistent sales growth.
- Ensured compliance with state and local regulations, maintaining a safe and professional retail environment.
- Leveraged data-driven insights to optimize product offerings and streamline operations, boosting efficiency by 15%.
- Produced precise technical drawings for commercial and residential projects using AutoCAD, SolidWorks, and Revit, delivering over 50 high-quality designs.
- Conducted field surveys with exceptional accuracy, collaborating with project teams to meet tight deadlines and client specifications.
- Demonstrated adaptability and problem-solving, revising plans to address complex engineering challenges.
- Maintained safety and order in a high-pressure correctional facility, supervising 100+ inmates daily with professionalism and composure.
- Excelled in crisis management, de-escalating conflicts and implementing security protocols to ensure compliance with state standards.
- Trained new officers in safety procedures, fostering a cohesive and effective team environment.
- Managed ammunition logistics for an artillery unit, ensuring 100% operational readiness during a combat deployment to Afghanistan.
- Led humanitarian aid efforts in Japan’s 2011 earthquake response as part of a Marine Expeditionary Unit, coordinating supplies for disaster relief.
- Trained and mentored 10+ junior Marines, Marine Corps Achievement Medal for leadership and technical excellence.
- Demonstrated resilience and precision under pressure, maintaining safety and accountability in high-stakes environments.