Adrian Hylton

• Manage air import shipments from origin through final delivery while ensuring compliance with customer requirements and company procedures.
• Prepare and review import documentation, including commercial invoices, customs entries, and shipment classifications.
• Coordinated customs brokerage activities and verified customs release information, ensuring compliance with U.S. Customs regulations.
• Utilized CargoWise to streamline shipment execution, documentation, billing, and operational workflows.
• Monitor shipment status and proactively communicate updates, delays, and resolutions to customers and stakeholders.
• Developed an Excel-based freight rate calculator that improved billing accuracy and operational efficiency.
• Manage invoicing, forecasting, accounts payable, accounts receivable, and accrual processes.
• Collaborate with carriers, vendors, and overseas offices to resolve service and billing issues.
• Supported business development through accurate freight quotations and tailored logistics solutions.

Daily correspondence with clients advising status of their shipment from the

point of pickup to transit, arrival into the US and delivery.

• responsible for managing all overseas shipments being imported or

exported from the US or that has a local billable account

• Coordinating with clients and overseas offices, regarding getting approval for

shipments regarding the necessary documents which include Custom Invoice,

USDA statements, CDC statements, FDA statements and any other documents

needed for pickup and customs clearance.

• Working with customer appointed brokers or our personal brokers

regarding revising and updating documents needed for submission

• Following up with the point of contacts advising pending arrival into the states

and execution of delivery

• Routing international shipments on the appropriate domestic and

international air carriers.

• Communicating and delegating with our foreign offices to coordinate with our

overseas customers to arrange pickup dates and time, submitting the correct

documentations needed for various shipments. (Whether this is temperature

controlled, hazardous, or high value pharmaceuticals and research material, to ensure consistency and efficiency.

• Ensured compliance with local, national, and international regulations

pertaining to logistics and supply chain operations.

 Coordinated with logistics and supply chain teams to ensure on-time

and costeffective delivery of goods and services

• Coordinated domestic and international transportation of temperature-sensitive pharmaceuticals, medical equipment, biological samples, and research materials.
• Maintained cold-chain integrity throughout highly regulated transportation processes.
• Managed shipment routing via air and ground transportation while ensuring TSA and regulatory compliance.
• Utilized Salesforce, Jetstream, TMS, Opti-View, Combi-Star, and WorldStar to manage shipment visibility and customer communication.
• Provided shipment quotations, routing solutions, status updates, and issue resolution for global clients.
• Coordinated airline bookings and cargo tracing activities for delayed or missing shipments.
• Trained and mentored new employees on operational procedures and customer service standards.
• Built strong relationships with carriers and vendors to improve service quality and transportation performance.

Tasked with preparing orders for various customers nationwide and

Internationally Corresponding with dispatchers and truckers to ensure timely

arrival and pickup of shipments

 Responsible for receiving and sending out shipments to various customers

 Speaking with various customers via email and phone to resolve any issues

or queries

 Tasked with preparing orders to be picked and packaged by warehouse

associates for large pallet shipments being transported via ground and sea

Ensuring daily and monthly quotas are met is fashionable manner Maintaining

both hard and soft copies of transactions between the business and its

customers Sorting and Filing documents by date for each month

 Speaking with customers via email and phone regarding queries, placing

orders and providing information on the products offered by the business

 Corresponding with dispatchers and truckers to ensure timely arrival

and pickup of shipments

 Preparing orders to be picked by warehouse associates

 Filing and sorting copies for every transaction between the business and

its custom. ers

 Using dual monitors and various software to research customer orders

and maintaining status or orders being processed by warehouse

associates

 Using excel spread sheets to keep track of monthly quotas to be met by the

business and run daily order reports for any order delays or updates or

missing shipments