Adi Shik

Led cross-functional delivery across R&D, DevOps, Data Science, and Marketing for AI receptionist products serving SMB and enterprise customers.
Drove a 4× increase in release frequency (bi-monthly → bi-weekly) while preserving production stability and delivery quality.
Acted as the primary interface between business and technical teams, translating client and company needs into clear technical requirements and delivery plans.
Led onboarding and management of enterprise-level customers, aligning product capabilities with client requirements and service-level expectations.
Introduced monitoring and analytics tooling that improved product observability and reduced issue detection time by 25%.
Worked closely with the Data Science team to refine and adapt AI models based on customer feedback, usage data, and evolving business needs.

Successfully unblocked and advanced multiple projects that had been stalled for years, ensuring timely delivery and alignment with organizational goals.
Owned a high-traffic public-scale healthcare product with 30,000+ daily interactions and millions of annual users, ensuring reliability, performance, and regulatory alignment.
Led migration from legacy on-prem systems to cloud infrastructure, improving search latency by 25% and enabling horizontal scalability.
Led AI innovation and integration initiatives, driving the adoption of smart AI solutions across Maccabi’s projects and tools.

• Responsible for project operations department
• During my tenure at the company, I oversaw the expansion of the project operations department, facilitating its growth from 11 to 56 team members.
• Led and coordinated 5 developer teams across 5 diverse global locations
• Directed a portfolio of over 30 projects, supervised by five project managers under my leadership.
• Working directly with clients, verifying project meets their expectations
• Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment
• Analyzed project performance data to identify areas of improvement