Adi Shiffman
Operation manger/Costumer success
Holon,IL
Summary
Experienced administrative assistant and office administrator with over 8 years of experience.
International relations & Middle Easter studies B.A, and international relations M.A with a major in Security & Diplomacy studies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking a full time position in areas of administration & operation management, external relations and costumer success position. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking & enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in high tech and start ups.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Insurance Department Referent
KANAT- Insurance Fund For Natural Risks In Agricul
Tel-Aviv, IL
02.2009 - Current
- Proofread insurance contracts and review insurance policies.
- Underwriting marketers' insurance offers and provided mentoring to achieve personal and department production goals.
- Operate systems and streamline work processes in various areas of insurance.
- Work with CRM software and MS Office.
- Handled dozens of calls per day to address customer inquiries and concerns while ensuring costumer satisfaction
- Manage relationships with agricultural organizations and ministries.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.( eg. managing the department's content on the website and manage the company's costumer file)
- Train new employees in the department.
- Initiate team building activities.
Administrative Assistant and Office Manager
The Peres Centre For Peace
Tel-Aviv, IL
10.2001 - 02.2009
- Advanced projects in areas of agriculture & economic development.
- Created detailed expense reports and requests for capital expenditures.
- Organized international conferences, exhibitions and training programs.
- Carried out financial management while working with donors, researchers, vendors and external consultants.
- Established relationships with Ministry of agriculture, Ministry of foreign affairs, International organizations and opinion leaders in the field of agriculture.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored VP's work calendar and scheduled appointments, meetings and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Position required availability around the clock and working in tight deadlines.
Education
M.A in Security & Diplomacy Studies - International Relations
The Hebrew University
Jerusalem 10.2006 - 06.2012
Bachelor of Science - International Relations And Middle Eastern Studies
The Hebrew University
Jerusalem 10.1999 - 06.2001
01.1999 - 01.1997
Skills
Excellent Communication
undefinedAdditional Information
- 20/08/1978
- Recommendations will be sent by demand
Timeline
Insurance Department Referent
KANAT- Insurance Fund For Natural Risks In Agricul
02.2009 - Current
M.A in Security & Diplomacy Studies - International Relations
The Hebrew University
10.2006 - 06.2012
Administrative Assistant and Office Manager
The Peres Centre For Peace
10.2001 - 02.2009
Bachelor of Science - International Relations And Middle Eastern Studies
The Hebrew University
10.1999 - 06.2001
01.1999 - 01.1997
military service
1997-1999- 8200 Unit, IDF Intelligence corps
- Served as a shift manager and built work schedules
- Underwent a challenging and intensive military service, while developing professional skills in the Arabic language.
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