Experienced operations leader with a successful track record of over 13 years in effectively managing multidisciplinary teams and optimizing processes within technological environments. Demonstrated expertise in driving operational efficiency, fostering cross-functional collaboration, and delivering customer-focused solutions. Proficient in project management, process optimization, and data-driven decision-making, with a strong passion for operational excellence and continuous improvement.
Leadership and Team Management
Project Coordination
Operational Metrics
Process Improvement
Agile Methodologies
Customer Support
Strategic Planning
Automation
Defect management
Team coordination
Diagnostic management