ADELA GONZALEZ-DIAZ
Oak Park
Summary
Detail-Focused Assistant experienced in streamlining background operations and meeting task-based needs. Delivered successful project outcomes through a hands-on approach and a reliable, team-oriented nature. Committed to achieving goals while managing multiple deadlines and expectations.
Overview
25
25
years of professional experience
Work History
Public Aid Elgibility Assistant
State of Illinois-Department of Human Services
Naperville
01.2023 - Current
- Facilitated client intake and assessment processes to streamline caseworker workflows
- Maintained accurate records and documentation for client cases.
- Supported caseworkers by preparing reports and summaries of client needs.
- Provided administrative support, including scheduling appointments and managing correspondence.
- Welcomed visitors and clients at the reception area, providing assistance and information.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Archived confidential material using established procedures.
- Managed incoming and outgoing mail by sorting and distributing letters and packages to appropriate recipients.
- Gathered and sorted data for reports and files.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Handled confidential information with discretion and integrity.
Relationship Manager
HEARTLAND
07.2001 - Current
- Phone prospecting, Face to face prospecting
- Developed strong client relationships through regular communication and follow-ups.
- Facilitated onboarding processes for new clients to ensure smooth transitions.
- Coordinated with internal teams to resolve client issues promptly and efficiently.
Stoker
Cotsco
Naperville
01.2020 - 01.2023
- Operated machinery to manage product flow in warehouse environment.
- Monitored inventory levels to ensure efficient stock management.
- Collaborated with team members to maintain a safe work area.
- Maintained cleanliness and organization of storage areas daily.
Stoker, cashier
Costco
Naperville
03.2020 - 01.2023
- Operated equipment for efficient stocking of merchandise.
- Organized inventory shelves to maintain product accessibility.
- Assisted team members in unloading delivery trucks promptly.
Office Assistant
Texas Title & Licensing Service
09.2013 - 06.2019
- Welcomed/assisted clients, answered multiline phone, Managed calendar/scheduled appointments, filed numerous documents and Assisted with outgoing mail.
Sales Representative
Vonage
02.2012 - 04.2013
- Welcomed customers and informed them of our products/services, efficiently submitted orders while answering any questions.
Customer Service Rep
Alpha 4 Real Inc.
03.2011 - 01.2012
- Welcomed and assisted customers, answered multi-line phone, managed calendar/schedule, and addressed inquiries about products/services.
Customer Service Support
Air Service Corp.
02.2009 - 01.2011
- Guided passengers to appropriate gates and provided timely flight status updates to enhance travel experience.
Education
G.E.D -
RICHARD DALEY COLLEGE
Skills
- Customer service excellence
- Resourceful and able to adapt to any work environment
- Customer relations
- Client onboarding
- Data entry
- Strategic planning
- Detail-oriented
ACTIVITIES
Love to be active, attending seminars, going to the gym, lerning new things, reading news, cooking, etc...
Timeline
Public Aid Elgibility Assistant
State of Illinois-Department of Human Services
01.2023 - Current
Stoker, cashier
Costco
03.2020 - 01.2023
Stoker
Cotsco
01.2020 - 01.2023
Office Assistant
Texas Title & Licensing Service
09.2013 - 06.2019
Sales Representative
Vonage
02.2012 - 04.2013
Customer Service Rep
Alpha 4 Real Inc.
03.2011 - 01.2012
Customer Service Support
Air Service Corp.
02.2009 - 01.2011
Relationship Manager
HEARTLAND
07.2001 - Current
G.E.D -
RICHARD DALEY COLLEGE