Adel Alzahrani
Managing Director
Jeddah
Summary
Experienced Administrative Manager with a strong background in enhancing operational efficiency and developing administrative policies. Led administrative and operational processes, improved workflow, and increased productivity at the International Advanced Pharmaceuticals Company (IAPCO). Successfully oversaw sales, marketing, and customer service at Sun & Sand Sports as the Branch Supervisor, achieving revenue goals. Contributed to sales targets and delivered exceptional service at Riyad Bank as the Senior Customer Relations Officer. Dynamic Managing Director with a track record of strategic leadership and operational excellence. Expertise in administrative management, warehouse operations, and customer service. Skilled in policy development, team leadership, and compliance. Committed to driving business success through innovation and superior service delivery.
Overview
12
12
years of professional experience
Work History
Administrative Manager
Advanced International Pharmaceutical Company (Aipco)
09.2021 - 11.2023
- Spearheaded the organizational and operational management of
- the company, overseeing administrative processes and ensuring
- operational efficiency.
- • Developed and implemented strategic administrative policies and
- procedures, optimizing workflow and enhancing productivity.
- • Directed warehouse operations, including inventory
- management, safety protocols, and logistics optimization.
- • Provided leadership and training to staff, fostering a culture of
- high performance and accountability.
- • Monitored financial metrics, analyzed operational costs, and
- implemented strategies to improve financial efficiency.
- • Established and maintained effective relationships with suppliers,
- ensuring the quality and availability of materials.
- • Prepared and presented comprehensive reports and analyses to
- senior management, evaluating warehouse performance and
- recommending strategic improvements.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Branch Supervisor
Sun and Sand Sports Company
04.2021 - 07.2021
- Oversaw all aspects of branch operations, including sales, marketing, and customer service.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Assigned job roles and oversaw performance.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
Senior Customer Relation Officer
Riyad Bank
07.2016 - 06.2019
- Delivered exceptional customer service to individuals and
- corporate clients, addressing inquiries and resolving issues on
- time.
- • Promoted banking products and services, effectively meeting
- sales targets and contributing to business growth.
- • Participated in training programs to enhance knowledge of
- banking products, compliance regulations, and customer service
- best practices.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Customer Support Officer
Abdullah Hashim Co. Ltd
05.2014 - 12.2015
- Managed customer inquiries, appointment scheduling, and complaint resolution, ensuring high levels of customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined the support process by implementing new ticketing systems for efficient case management.
- Developed strong relationships with key clientele, leading to increased repeat business and referrals.
- Maintained comprehensive knowledge of product offerings, enabling effective troubleshooting and problem-solving capabilities.
Administrative Assistant
National Oil Company
11.2011 - 02.2012
- Provided administrative support to the team, including data entry, file management, and document preparation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor Of Public Administration - Public Administration
Technical and Vocational Training Corporation
Saudi Arabia 03.2019 - 4 2021
Higher Diploma in Office Management - undefined
Technical and Vocational Training Corporation
Saudi Arabia 01.2011 - 12 2013
Skills
Leadership & Teamwork
Operational Management
Financial & Inventory Management
Problem Solving
Communication Skills
Customer Service
Policy Development & Compliance
Project Management
Training and Development
Administrative support
Strategic planning
Staff Management
Workflow planning
Performance improvement
Relationship building
Business administration
Documentation and control
Office management
Coursescertificates
- Saudi Labor Law Course, 01/01/24
- Human Resources Management, 01/01/24
- Project Management Professional (PMP), 01/01/24
- Emotional Intelligence, 01/01/24
- Project Planning, 01/01/24
- Building Stronger Work Relationships, 01/01/24
- The Chief Auditor for Quality Management ISO 9001, 01/01/24
- Effective Communication with Customers, 01/01/21
- Customer Service - Dealing Professionally, 01/01/21
- Introduction to Information Security and Cybersecurity, 01/01/21
- Awareness of Cybersecurity Risks, 01/01/19
- Information Security, 01/01/18
- Compliance: Protecting Our Business, 01/01/18
- Business Continuity Training Program, 01/01/18
- Controlling Fraud, 01/01/17
- Retail Banking Foundations Professional Exam, 01/01/17
- AML/CFT: Know Your Customer (KYC) and Combating Financial Crime, 01/01/16
Languages
English
Intermediate (B1)
Courses
Saudi Labor Law Course | 2024
• Human Resources Management | 2024
• Project Management Professional (PMP) | 2024
• Emotional Intelligence | 2024
• Project Planning | 2024
• Building Stronger Work Relationships | 2024
• The Chief Auditor for Quality Management ISO 9001
| 2024
• Effective Communication with Customers | 2021
• Customer Service - Dealing Professionally | 2021
• Introduction to Information Security and
Cybersecurity | 2021
• Awareness of Cybersecurity Risks | 2019
• Information Security | 2018
• Compliance: Protecting Our Business | 2018
• Business Continuity Training Program | 2018
• Controlling Fraud | 2017
• Retail Banking Foundations Professional Exam |
2017
• AML/CFT: Know Your Customer (KYC) and
Combating Financial Crime | 2016
Timeline
Administrative Manager
Advanced International Pharmaceutical Company (Aipco)
09.2021 - 11.2023
Branch Supervisor
Sun and Sand Sports Company
04.2021 - 07.2021
Bachelor Of Public Administration - Public Administration
Technical and Vocational Training Corporation
03.2019 - 4 2021
Senior Customer Relation Officer
Riyad Bank
07.2016 - 06.2019
Customer Support Officer
Abdullah Hashim Co. Ltd
05.2014 - 12.2015
Administrative Assistant
National Oil Company
11.2011 - 02.2012
Higher Diploma in Office Management - undefined
Technical and Vocational Training Corporation
01.2011 - 12 2013