Adam Steckly

• Installed and maintained residential and commercial landscapes, including planting,

mulching, edging, and seasonal cleanups.

• Operated commercial landscaping equipment safely and efficiently.

• Performed lawn maintenance, trimming, pruning, and landscape enhancements.

• Installed paver, stone, and hardscape features.

• Operated snowplows and snow removal equipment during winter months.

• Worked effectively with crews to complete projects safely and on schedule

• Installed and maintained residential and commercial landscapes, including planting,

mulching, edging, and seasonal cleanups.

• Operated commercial landscaping equipment safely and efficiently.

• Performed lawn maintenance, trimming, pruning, and landscape enhancements.

• Installed paver, stone, and hardscape features.

• Operated snowplows and snow removal equipment during winter months.

• Worked effectively with crews to complete projects safely and on schedule

• Prioritized schedules to meet project goals and overall customer satisfaction.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Met with service providers to evaluate offerings and pricing structures.
• Attended and participated in industry events.
• Use of everyday applications such as Slack, Ring-Central/Skype, CRM, NetX360, Excel, Outlook, Microsoft Applications and Systems
• Identified client financial goals and risk tolerance to recommend Retirement products, Investments, and College 529 Plans
• Communicated with existing and prospective clients to identify financial goals and provide recommendations on investment solutions.
• Attended internal and external partner sessions to gain financial product knowledge.
• Assisted clients with planning for and funding retirements using mutual funds and other strategies.
• Evaluated investment materials to develop financial recommendations, fulfill customer needs and predict favorable investments.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Controlled line and crowd with quick, efficient service.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Cleaned counters, machines, utensils and seating areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Made and served brand-specific café beverages per day with speed, quality and consistency.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Educated coworkers and customers about new products.
• Trained new employees in groups and in one-on-one scenarios.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Upsold specialty items with beverages, increasing store sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Directed staff and managed annual capital budget.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Participated in team-building activities to enhance working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Served customers and followed outlined steps of service.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.