Adam Shea
Marseilles
Summary
Results-driven owner/operator with over 19 years of experience in managing daily operations, enhancing customer satisfaction, and ensuring quality control. Skilled in staff training, and committed to driving operational efficiency. Dedicated professional with a strong background in customer service and operational management. Proven ability to implement quality control measures and resolve issues effectively. Looking to leverage expertise in staff training and financial management to enhance service delivery and client satisfaction.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Sparks Drive In Cleaners
Morris
09.2006 - Current
- Managed daily operations of a busy drive-in cleaning service.
- Oversaw staff scheduling and training for optimal performance.
- Implemented quality control measures for cleaning processes.
- Maintained equipment and supplies to ensure operational efficiency.
- Developed customer service protocols to enhance client satisfaction.
- Handled financial transactions and managed budgetary concerns.
- Resolved customer complaints effectively to maintain service standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Quality Assurance Tester
Mitsubishi Belt Line
Ottawa
03.2003 - 09.2006
- Conducted thorough testing of software applications for quality assurance.
- Collaborated with developers to identify and resolve defects.
- Analyzed system requirements and developed detailed test plans and strategies.
Installer / Tester
Lucent Technologies Inc
Itasca
09.1996 - 02.2003
- Installed telecommunications equipment following industry standards and safety protocols.
- Maintained inventory of tools and equipment for installation projects.
- Ensured compliance with regulatory guidelines during installation processes.
- Identified and reported defects using tracking tools and systems.
- Conducted regression testing to ensure application stability after updates.
Education
Certificate of Technical Studies - Dry Cleaning
International Fabricare Institute
Silver Spring, MD08-1996
High School Diploma -
Ottawa Township High School
Ottawa, IL05-1996
Skills
- Staff training
- Quality control
- Financial management
- Customer service
- Operational efficiency
- Employee scheduling
- Client satisfaction
- Problem solving
- Hiring
- Operations management
References
References available upon request.
Timeline
Owner/Operator
Sparks Drive In Cleaners
09.2006 - Current
Quality Assurance Tester
Mitsubishi Belt Line
03.2003 - 09.2006
Installer / Tester
Lucent Technologies Inc
09.1996 - 02.2003
Certificate of Technical Studies - Dry Cleaning
International Fabricare Institute
High School Diploma -
Ottawa Township High School