Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adam Jalal

Tinley Park,IL

Summary

Dynamic customer service professional with experience at Marcus Theaters, excelling in delivering exceptional service and maintaining theatre etiquette. Demonstrated flexibility and assertiveness in high-pressure situations, enhancing customer satisfaction. Proficient in cash register operation and ticket scanning, contributing to efficient box office operations and a seamless guest experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Theatre Usher

Marcus Theaters
12.2024 - 05.2025
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
  • Sold admission, processed payments, and issued tickets.
  • Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.

Car Wash Attendant

VODA EXPRESS CARWASH
09.2023 - 11.2024
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Optimized workflow by rotating between different roles within the car wash process as needed.

Customer Service Representative

Champs Shoe Store
01.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Science - Unsure

Moraine Valley Community College
Palos Hills, IL
05-2027

High School Diploma -

Amos Alonzo Stagg High School
Palos Hills, IL
05.2025

Skills

  • Flexibility
  • Emergency procedures
  • Assertiveness
  • Theatre etiquette
  • Ticket scanning
  • Cleaning and sanitizing
  • Cash register operation

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

Arabic
Limited Working

Timeline

Theatre Usher

Marcus Theaters
12.2024 - 05.2025

Car Wash Attendant

VODA EXPRESS CARWASH
09.2023 - 11.2024

Customer Service Representative

Champs Shoe Store
01.2023 - 10.2023

High School Diploma -

Amos Alonzo Stagg High School

Associate of Science - Unsure

Moraine Valley Community College

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Adam Jalal