Adam Gutierrez
Summit
Summary
Results-driven professional with extensive experience in crew leadership and customer service. Skilled in training staff, resolving conflicts, and maintaining high-quality service standards. Committed to fostering a collaborative environment that boosts team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Crew Chief
Portillos Restaurant
Summit
11.2022 - 05.2026
- Supervised daily operations, ensuring efficient workflow and high customer satisfaction.
- Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
- Trained new crew members on service standards and food preparation techniques, fostering a consistent service experience.
- Handled customer inquiries and resolved issues, improving overall dining experience.
- Maintained cleanliness and organization in the kitchen and dining areas.
Customer Service Assistant Supervisor
Rooms To Go Furniture Corp.
Tampa
07.2018 - 11.2022
- Led customer service team to deliver consistent, high-quality support.
- Resolved customer inquiries and complaints in a professional manner.
- Monitored team performance and provided constructive feedback regularly.
- Maintained accurate records of customer interactions and feedback to inform service improvements.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Collaborated with customer service supervisors daily to effectively resolve customer concerns.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Palos Heights
02.2014 - 06.2018
- Oversaw daily operations and staff performance in fast-paced sandwich shop to ensure efficiency.
- Oversaw daily operations at the sandwich shop, managing employee schedules and duty assignments.
- Trained new employees on customer service and food preparation standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to improve overall customer satisfaction.
- Managed inventory levels and coordinated supply orders to prevent stock shortages.
- Ensured compliance with health and safety regulations during food handling.
- Collaborated with management on training programs for employee development initiatives.
- Monitored employee attendance records, timekeeping, and payroll information.
Automotive Service Technician
Happy Hyundai
Oak Lawn
04.2008 - 02.2014
- Diagnosed faults using specialized tools and equipment for efficient repairs.
- Checked all systems of vehicles for proper functioning and diagnosed malfunctions using diagnostic equipment.
- Inspected vehicles to identify mechanical and electrical issues.
- Replaced worn parts such as belts, hoses, brakes, shocks and struts.
- Performed preventive maintenance procedures such as changing fluids or lubricating parts.
- Advised customers on repairs and preventative maintenance to enhance vehicle performance.
- Collaborated with team members to complete vehicle services on schedule.
- Managed parts inventory to maintain availability of components for timely repairs.
- Followed safety protocols when working with hazardous materials such as gasoline or motor oil.
Education
High School Diploma -
Bogan Computer Tech.
Chicago, IL07-2007
Skills
- Crew leadership
- Team leadership
- Staff management
- Operational efficiency
- Service training
- Quality assurance
- Safety management
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Critical thinking
- Time management
- Multitasking
- Attention to detail
- Team collaboration
Languages
English
Full Professional
Spanish
Professional
Affiliations
- I am a huge believer of God. I am very involved with my church.
Timeline
Crew Chief
Portillos Restaurant
11.2022 - 05.2026
Customer Service Assistant Supervisor
Rooms To Go Furniture Corp.
07.2018 - 11.2022
Assistant Manager
Jimmy John's Gourmet Sandwiches
02.2014 - 06.2018
Automotive Service Technician
Happy Hyundai
04.2008 - 02.2014
High School Diploma -
Bogan Computer Tech.