Adaku CMadu
Country Club Hills
Summary
Dedicated professional with over 6 years of customer service experience with a genuine passion for promoting well-being through a holistic approach. Aspiring candidate seeking a position in a health foods store with a commitment to helping customers make informed and wholesome choices. I am eager to utilize my interpersonal and communication skills, and I am confident in my ability to engage with customers and contribute to the overall success of the store.
Overview
9
9
years of professional experience
Work History
Plasma Reception Technician
CSL Plasma Behring Services
07.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted a series of registration procedures to verify donor suitability for the plasma pheresis process, ensuring donor safety.
Patient Caregiver
N/A
01.2020 - 04.2022
- Provided relief for patient family for over 2 years, and helped patient complete activities of daily living.
- Maximized patient satisfaction by helping individual carry out personal tasks such as dressing and walking, and maintained clean environment every weekday.
- Established good relationship with patient, increased warm companionship, social interaction, and engaged patient with gentle activities.
Customer Service Representative
Burlington Coat Factory
06.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Multitasked in fast-paced environment, answering phone calls, while handling over 100 direct customers.
- Updated account information to maintain customer records
Cashier
Panera Bread
03.2017 - 02.2018
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Helped over 50 customers complete purchases, locate items and join reward programs daily.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Volunteer Activities Coordinator
Christian Life Center
01.2014 - 08.2016
- Provided fun environment for kids, and maintained positive attitude.
- Improved recreational programming based on feedback from parents, and loved ones.
- Multitasked caring for 10-15 young children, while also providing safe and supported environment.
Education
Bachelor of Science - Psychology, Spanish
University of Missouri Colombia
Columbia, MOHigh School Diploma -
Marian Catholic High School
Chicago Heights, ILSkills
- Cultural Awareness
- Payment collection
- Interpersonal Communication Skills
- Answering phone calls
- Friendly
- Empathetic
- Compassionate
- Adaptability
- Safe Food Handling
- Quick Learner
- Flexible Schedule
Timeline
Plasma Reception Technician
CSL Plasma Behring Services
07.2022 - 12.2022
Customer Service Representative
Burlington Coat Factory
06.2020 - 08.2021
Patient Caregiver
N/A
01.2020 - 04.2022
Cashier
Panera Bread
03.2017 - 02.2018
Volunteer Activities Coordinator
Christian Life Center
01.2014 - 08.2016
Bachelor of Science - Psychology, Spanish
University of Missouri Colombia
High School Diploma -
Marian Catholic High School
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