Ada M. Wy
Bloomingdale
Summary
Results-oriented professional with extensive experience in customer service and quality assurance within fast-paced environments. Proven track record of leading teams to exceed objectives while maintaining high standards of performance. Skilled in conflict resolution and fostering team harmony, with strong organizational and communication abilities. Recognized for reliability, diligence, and a positive attitude in all professional endeavors.
Overview
32
32
years of professional experience
Work History
Supervisor of Practice Operations
Duly Health and Care
Bloomingdale
05.2023 - Current
- Supervised daily operations of healthcare services, enhancing efficiency across all staff activities.
- Directed a team of 12+ employees, ensuring strict adherence to safety protocols and healthcare standards.
- Coordinated schedules and assignments to optimize workflow and boost productivity.
- Trained and mentored new team members on organizational policies and procedures.
- Conducted performance evaluations, providing constructive feedback to foster staff development.
- Resolved conflicts swiftly, addressing team member concerns to maintain workplace harmony.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Collaborated with departments to streamline interdepartmental workflow processes.
Medical Receptionist
Duly Health and Care- DuPage Medical Group
Bloomingdale
05.2016 - 05.2023
- Scheduled appointments and coordinated with medical staff daily.
- Assisted patients with insurance verification and payment options.
- Maintained organized patient records and updated information promptly.
- Answered phone calls and addressed patient inquiries professionally.
- Processed medical forms and ensured compliance with regulations.
- Collaborated with healthcare providers to streamline office operations.
- Utilized electronic health record systems for accurate data entry.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Communicated with patients with compassion while keeping medical information private.
Catering Administrator
Westin Chicago Northwest
Itasca
10.2008 - 01.2015
- Directed external and internal phone calls
- Oversee daily operations and functions for the Catering department
- Create/distribute Banquet Event orders given to key department heads to facilitate the use of on-hand inventory, staff and food preparation
- Calculate, record, track and create report based on hotel's nightly audit figures
- Daily reconciliation/audit of all banquet event orders
- Office manager
- Advise and confirm usage of rooms issued to groups and Weddings
- Issue and Record of all hotel Donations, Gift Certificates for hotel and Restaurant
- Assist all departments with computers, copiers and printer's maintenance and supplies
- Assist the Restaurant Business Development Manager with Social Media, booking and preparation of small parties and groups (i.e. event orders and Invoices)
Supervisor / Coordinator
Airport Accommodations
Rosemont
10.1999 - 05.2006
- Over see nightly functions and operations, Employees
- Conduct yearly performance reviews for staff
- Locate, reserve and distribute hotel rooms for use by all major airlines and their distressed passengers
- Advise and confirm usage of rooms issued to airlines and passengers
- Regroup and release non-used rooms back to issuing hotel
- Update and maintain hotel's vital information (i.e. rates, transportation, amenities)
- Calculate, record and track hotel room usage and create report based on nightly figures
- Help airline employees arrange both business and personal travel arrangements, set and update online profiles
Customer Service Representative
Distcom
Elk Grove Village
11.1997 - 05.1998
- Handled all customer-related issues such as inquiries, orders, etc.
- Data entry and tracking of products shipped and received
- Analyzed time management for warehouse personnel
- Managed the office
- Directed external and internal phone calls
Customer Service Representative
Banc One Financial
Schaumburg
11.1996 - 08.1997
- Analyzed and reconciled processed loans
- Created, logged and distributed processed loans
- Data entry of incoming customer loans
- Managed the office
- Directed external and internal phone calls
Customer Service Representative
James Systems, Inc.
Chicago
02.1994 - 09.1996
- Managed all customer related issues and inquiries
- Analyzed and reconciled customers purchase
- Data entry purchased orders
- Managed the office
- Directed external and internal phone calls
Education
Medical Billing Certified -
03.2006
Radclyffe Group seminar -
01.2003
High School diploma - General Education
Kelvyn Park H.S
Chicago, IL06.1992
Skills
- Microsoft Office proficiency
- Word and Excel
- Staff supervision and training
- Performance evaluation
- Appointment scheduling and coordination
- HIPAA compliance
- Task delegation
- Office administration
- Documentation and reporting skills
- Payroll processing knowledge
- Epic software utilization
- Patient scheduling
- Insurance verification
- Medical and health provider referrals
- Medical Billing Understanding
References
- Jerome Wy, Payroll Professional Consultant, United States Air Force, 6308904110, Jerome.wy@gmail.com, Personal
- Stephanie Maggio, Manager, Westin Chicago Northwest, 6307751263, 8477381327, Professional
- Audrey Bach, Manager, Westin Chicago Northwest, 6307734000, 6303920621, Professional
Languages
Spanish, Beginner
Timeline
Supervisor of Practice Operations
Duly Health and Care
05.2023 - Current
Medical Receptionist
Duly Health and Care- DuPage Medical Group
05.2016 - 05.2023
Catering Administrator
Westin Chicago Northwest
10.2008 - 01.2015
Supervisor / Coordinator
Airport Accommodations
10.1999 - 05.2006
Customer Service Representative
Distcom
11.1997 - 05.1998
Customer Service Representative
Banc One Financial
11.1996 - 08.1997
Customer Service Representative
James Systems, Inc.
02.1994 - 09.1996
Medical Billing Certified -
Radclyffe Group seminar -
High School diploma - General Education
Kelvyn Park H.S
Similar Profiles
Elena SalinasElena Salinas
Surgical Scheduler at DULY Health and CareSurgical Scheduler at DULY Health and Care
Erin SerioErin Serio
Phone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator at Midwest physicians DBA Dupage Medical Group/Duly Health and CarePhone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator at Midwest physicians DBA Dupage Medical Group/Duly Health and Care
Danielle HarringtonDanielle Harrington
Medical Practice Manager at Duly Health and CareMedical Practice Manager at Duly Health and Care
Shanika WatsonShanika Watson
Case Management Coordinator at Duly Health and CareCase Management Coordinator at Duly Health and Care
Daniella CassataDaniella Cassata
Office Assistant at Turi’s Auto BodyOffice Assistant at Turi’s Auto Body