Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Abraham Syed

Schaumburg

Summary

Dynamic operations leader with a proven track record at Fastest Labs NW Chicago, excelling in operational efficiency and process improvement. Skilled in inventory management and stakeholder engagement, I successfully implemented technology solutions that enhanced productivity and compliance, driving significant improvements in customer satisfaction and operational performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Operations

Fastest Labs NW Chicago
Elk Grove Village
07.2022 - 09.2025
  • Oversaw daily operations of laboratory testing and processing.
  • Managed team performance to ensure quality and efficiency standards.
  • Implemented operational procedures to streamline workflows and reduce errors.
  • Led inventory management and supply chain logistics for laboratory supplies.
  • Monitored equipment maintenance schedules to ensure optimal performance.
  • Facilitated communication between departments to enhance service delivery.
  • Developed and maintained standard operating procedures for lab processes.
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Promoted products, increasing customer base, and market share.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Director of Development

American Advance Health
Schaumburg
02.2020 - 07.2022
  • Managed donor relations and maintained ongoing communication with stakeholders.
  • Coordinated events to promote awareness of health services in the community.
  • Trained and mentored staff on best practices in development and outreach strategies.
  • Coordinated with internal departments to ensure alignment between development and organizational objectives.
  • Recruited staff members for various roles within the Development team.
  • Monitored budgets related to development activities.
  • Innovated new approaches to engage donors and increase funding.
  • Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.

Senior Business Analyst

State Farm Insurance Inc
Bloomington
08.2015 - 12.2019
  • Collaborated with stakeholders to gather requirements and define project scope.
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Developed detailed documentation for business requirements and functional specifications.
  • Facilitated workshops to elicit feedback and promote stakeholder engagement.
  • Created process flow diagrams to visualize current and future state processes.
  • Conducted market research to support strategic planning initiatives and decision-making.
  • Utilized data modeling tools to create data structures that support business objectives.
  • Conducted gap analysis between current state processes and desired future state processes.
  • Analyzed existing systems and processes, identified gaps and recommended improvements.
  • Documented test cases for validating system functionality against user requirements.
  • Worked closely with clients to ensure their satisfaction with the delivered product or service.
  • Designed use case scenarios to demonstrate how users interact with the system or application.
  • Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
  • Conducted stakeholder interviews to understand user needs and preferences.
  • Monitored project progress using metrics such as timeline, budget, resources utilization.
  • Collaborated with IT teams on the development of applications based on business requirements.
  • Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
  • Translated business objectives into measurable success criteria that could be tracked over time.
  • Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
  • Developed business process models to identify and document customer requirements.
  • Assisted in developing strategies for improving customer service operations efficiency.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Created, analyzed, and validated detailed functional specifications.
  • Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
  • Mapped and documented interfaces between legacy and new systems.
  • Prepared business proposals and presentations for various stakeholders.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.

Customer Sales and Service Expert

Mazda Dealership
Elgin
02.2010 - 06.2015
  • Assisted customers with product selection and service inquiries.
  • Educated customers on product features and benefits.
  • Processed sales transactions efficiently and accurately.
  • Resolved customer complaints with effective communication and problem-solving skills.
  • Collaborated with team members to improve service delivery standards.
  • Maintained up-to-date knowledge of products and promotions.
  • Utilized customer relationship management tools to manage client interactions effectively.
  • Answered telephone inquiries promptly and professionally.
  • Developed strong relationships with clients through effective communication skills.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Attended weekly team meetings to discuss new strategies for increasing sales volume.
  • Assisted customers with product selection, queries, and complaints.
  • Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information on products and services to customers.
  • Advised customers on product features, benefits, and warranties.
  • Increased profits by upselling and cross-selling to existing customers.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Researched product specifications and technical information to offer updated and accurate information.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.

Customer Service Sales Representative

Dreams Inc FansEdge
Niles
03.2007 - 01.2010
  • Assisted customers with product inquiries and service issues.
  • Processed sales transactions and handled returns efficiently.
  • Maintained knowledge of product features and promotions.
  • Collaborated with team to improve customer satisfaction levels.
  • Managed customer accounts and updated information accurately.
  • Resolved conflicts and addressed customer complaints effectively.
  • Documented customer interactions in the CRM system regularly.
  • Suggested additional products or services that may benefit the customer's needs.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Identified potential opportunities to upsell products or services.
  • Assisted customers with navigating website for product selection purposes.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Built sustainable relationships with customers through open communication.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions and transactions.
  • Adhered to company policies when dealing with customers.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Called potential customers to assess business needs and present value propositions.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Education

Some College (No Degree) - Information Technology

Deary University
Addison, IL

Skills

  • Operational efficiency
  • Inventory management
  • Process improvement
  • Compliance regulations
  • Technology implementation
  • Stakeholder engagement

Accomplishments

  • Top Sales Associates - Biggers Mazda and Dreams Inc.
  • Customer Service Legend - Dreams Inc.

Languages

English
Full Professional
Urdu
Professional
Hindi
Professional
Spanish
Limited

Certification

  • Licensed Background Check Livescan Fingerprint Technician IDFPR
  • Field Agent Fingerprint Technician - Dept. of Homeland Security
  • Lab Technician Quest Labs, Clinical Reference Laboratory, DNA Diagnostics Center, USDTL Lab, DNA Solutions Specimen Collector, Omega Labs Nail and Hair Follicle Collector

References

References available upon request.

Timeline

Director of Operations

Fastest Labs NW Chicago
07.2022 - 09.2025

Director of Development

American Advance Health
02.2020 - 07.2022

Senior Business Analyst

State Farm Insurance Inc
08.2015 - 12.2019

Customer Sales and Service Expert

Mazda Dealership
02.2010 - 06.2015

Customer Service Sales Representative

Dreams Inc FansEdge
03.2007 - 01.2010

Some College (No Degree) - Information Technology

Deary University

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Abraham Syed