Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abraham Ramos

Chicago

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.


Overview

1
1
year of professional experience

Work History

Customer Service Representative

Shalom Travel Tours
01.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Prosser Career Academy
Chicago, IL

Skills

  • Customer service
  • Customer satisfaction measurement
  • Complex Problem-solving
  • Collaborative team work
  • Assertiveness
  • Great communication skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Shalom Travel Tours
01.2024 - 05.2025

Prosser Career Academy

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Abraham Ramos