Abra L Solomon
Chicago
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Founder
Solomon's Sandwichs and Salads
06.2020 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Front Office Manager
Marriott International
08.2017 - 09.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coached employees through day-to-day work and complex problems.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
General Manager
Dominos
10.2011 - 05.2017
- Operated a 4 star facility according to Domino’s Corporate.
- Built and directed a successful team.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Education
B.A - Business Administration
Robert Morris College
05.2010
Skills
- Hospitality Skills
- Sales Experience
- Organization and Time Management
- Proficient in Salesforce
- Proficient with Microsoft Word, Excel, and Powerpoint
- Strategic thinking
- Team leadership
- Marketing
Timeline
Founder
Solomon's Sandwichs and Salads
06.2020 - Current
Front Office Manager
Marriott International
08.2017 - 09.2021
General Manager
Dominos
10.2011 - 05.2017
B.A - Business Administration
Robert Morris College
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