ABIGEAL ADEDEJI
Chicago
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
7
7
years of professional experience
Work History
Administrative Specialist
PRUDENTIAL
Chicago
02.2023 - Current
- Provide direct administrative support to department leadership, including scheduling meetings, preparing reports, and managing internal communications.
- Maintain secure filing systems for sensitive and confidential documents, ensuring compliance with federal guidelines.
- Coordinate domestic and international travel arrangements in accordance with FTR.
- Track procurement requests, maintain office supply inventories, and liaise with vendors to support operational needs.
- Draft and edit correspondence, briefings, and official memos for high-level executives.
Virtual Assistant
Thrivent
Chicago
02.2021 - 02.2023
- Provide comprehensive virtual administrative support to TSA managers and staff across multiple time zones.
- Schedule and coordinate virtual meetings, prepare briefing materials, and draft government correspondence.
- Maintain and update sensitive digital records in accordance with federal retention policies and TSA procedures.
- Support procurement requests, invoice processing, and internal travel arrangements via Concur (or similar system).
- Communicate with internal departments and external stakeholders while maintaining a professional and secure remote work environment.
Customer Service Representative
Appen
Chicago
02.2019 - 01.2021
- Handle inbound and outbound calls per day, resolving customer issues with a 95% first-contact resolution rate.
- Assist customers with account inquiries, billing, refunds, and product troubleshooting.
- Maintain accurate records in CRM system, ensuring up-to-date customer account information.
- Escalate unresolved issues to appropriate departments while maintaining follow-up until resolution.
- Consistently meet or exceed individual KPIs, including CSAT scores and call handling times.
Education
High School Diploma -
PROGRESS LEADERSHIP ACADEMY
Chicago, IL06-2019
Skills
- Administrative Support & Office Management
- Data Entry & Document Control
- Records Retention (Federal/FOIA-compliant)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Secure File Handling & Data Protection
- Procurement & Supply Chain Support
- Customer Support & Issue Resolution
- Verbal & Written Communication
- Multichannel Support (Phone, Email, Chat)
- Data Entry & Account Maintenance
Timeline
Administrative Specialist
PRUDENTIAL
02.2023 - Current
Virtual Assistant
Thrivent
02.2021 - 02.2023
Customer Service Representative
Appen
02.2019 - 01.2021
High School Diploma -
PROGRESS LEADERSHIP ACADEMY