Abigail Wade
Champaign,IL
Summary
Experienced Healthcare and Business Administrator with over four years of expertise working in different environments such as schools, offices, and hospitals, including both inpatient and outpatient facilities. Skilled in managing acute crisis care as well as long-term health needs. Proven ability to navigate through stressful crisis situations while maintaining a calm presence to help those in my care. Ability to adapt to different populations such as young children, adolescents, adults, and geriatrics.
Overview
6
6
years of professional experience
Work History
Business Director of Champaign-Urbana
Ascend Consultation in Healthcare
05.2023 - Current
- Increased revenue by approximately 48% between 2023-2024 by improving the admission process, client retention, and medical billing practices.
- Oversaw the development of key performance indicators, driving accountability and performance across departments.
- Analyzed market trends to identify growth opportunities and inform decision-making for service offerings.
- Developed strategic initiatives to enhance healthcare consultation services and improve client satisfaction.
- Led cross-functional teams in implementing process improvements and best practices within healthcare operations.
- Managed budgeting processes, ensuring effective allocation of resources for maximum operational efficiency.
- Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Enhanced company brand reputation, positioning the business as an industry leader through public relations initiatives and community engagement activities.
- Managed patient scheduling and appointment confirmations, optimizing daily workflow and reducing wait times.
- Processed insurance claims and verified patient benefits, ensuring accurate billing practices and compliance.
- Facilitated effective communication between patients and healthcare providers, enhancing overall patient experience.
- Trained new staff on office procedures and software systems, fostering a collaborative team environment.
- Implemented electronic health record (EHR) management strategies to improve data accuracy and retrieval efficiency.
- Developed administrative protocols that streamlined office operations, increasing overall productivity within the practice.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced administrative errors by consistently verifying insurance information.
- Processed and submitted insurance claims, ensuring compliance with regulatory standards.
- Reviewed and resolved billing discrepancies to enhance accuracy and reduce delays.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Healthcare Technician
Carle Foundational Hospital
08.2022 - 03.2024
- Managed approximately 10-12 patients treatment per shift
- Administered patient care procedures, ensuring comfort and safety throughout treatment processes.
- Maintained accurate patient records using electronic health record systems, supporting data integrity.
- Monitored vital signs and reported changes to nursing staff, contributing to timely medical interventions.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
- Supported rehabilitation goals by assisting patients with prescribed physical therapy exercises under the guidance of a licensed therapist.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
- Reduced infection rates by maintaining a clean and sterile environment through diligent sanitation practices.
- Enhanced patient satisfaction by providing compassionate assistance with daily living activities.
- Kept up-to-date with the latest industry best practices by participating in relevant training sessions and continuing education opportunities.
- Participated in hospital and clinic staff meetings to discuss patient care.
Mental Health Technician
The Pavilion Behavioral Health System
04.2021 - 05.2022
- Monitored approximately 25-30 patients' behaviors and emotional states to ensure safety and well-being.
- Implemented therapeutic activities to promote engagement and social interaction.
- Collaborated with multidisciplinary teams to provide comprehensive patient care.
- Documented patient progress and incidents accurately for treatment evaluations.
- Led crisis intervention strategies, effectively managing high-stress situations with patients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
Assistant Teacher
Little Legends Learning Center
01.2020 - 04.2021
- Assisted lead teacher in developing and implementing engaging lesson plans for infants.
- Fostered a safe and nurturing environment to support infant developmental milestones.
- Monitored approximately 8-12 infants' behaviors, ensuring safety and addressing individual needs promptly.
- Supported daily routines, including feeding, diapering, and nap schedules for infants.
- Communicated effectively with parents regarding children's progress and daily activities.
- Contributed to curriculum development by integrating sensory play activities that promote early learning skills.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Improved communication skills among infants through constant verbal interaction and responsive caregiving.
- Provided one-on-one support for infants with special needs or developmental delays to ensure their success in the classroom.
- Maintained accurate records of each infant's progress and shared updates with parents during conferences or as needed.
- Assisted in developing assessments to track infant progress throughout the year accurately.
- Ensured overall health and safety within the infant room by regularly sanitizing toys, surfaces, and equipment.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Site Director
Champaign Unit 4 Kid’s Plus Program
08.2019 - 01.2020
- Directed program operations, ensuring compliance with regulations and quality standards.
- Developed strategic initiatives to enhance student engagement and program effectiveness.
- Supervised daily operations, ensuring a safe and supportive environment for participants.
- Facilitated workshops that promoted social skills, teamwork, and personal development among students.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Managed resources efficiently, maintaining accurate inventory records and ordering supplies as needed.
- Maintained meticulous records of student progress, attendance, and program activities.
Education
Bachelor’s - General Science
Parkland College
Champaign, IL05.2022
High School Diploma -
Centennial High School
Champaign, IL05.2018
Skills
- Proficient in eHR systems (Epic, Valant, MIDAS)
- Crisis management
- Excellent communication
- Time management
- Conflict resolution
- Experienced with Microsoft Office applications
- Financial analysis and reporting
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Efficient appointment management
- Healthcare billing expertise
- Medical office administration
Timeline
Business Director of Champaign-Urbana
Ascend Consultation in Healthcare
05.2023 - Current
Healthcare Technician
Carle Foundational Hospital
08.2022 - 03.2024
Mental Health Technician
The Pavilion Behavioral Health System
04.2021 - 05.2022
Assistant Teacher
Little Legends Learning Center
01.2020 - 04.2021
Site Director
Champaign Unit 4 Kid’s Plus Program
08.2019 - 01.2020
Bachelor’s - General Science
Parkland College
High School Diploma -
Centennial High School
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