Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Uphoff

Chicago

Summary

My bachelors in Biology, extensive Veterinary Assistant experience and proficiency in the Spanish language make me an excellent candidate for work in the Veterinary and Pet Care/Pet Product Industry. I am told my professionalism, enthusiasm and caring demeanor are the reasons I am so successful in my interactions with Doctors, Clients and Patients. I consider myself a 'Lifetime Learner' and am always excited to share my knowledge with others.

Overview

15
15
years of professional experience

Work History

Veterinary Assistant/Receptionist

Wicker Park Veterinary Clinic
09.2020 - Current
  • First point of contact for a concerned pet parent
  • Advocate for both doctors and clients in difficult situations
  • Answer phone calls to address client/patient concerns
  • Manage surgery and appointment scheduling
  • Assess and triage emergency visits on the phone and for walk-in visits
  • Explain the cost/benefits of different products and treatments
  • Help clients to understand basic veterinary terminology and practices
  • Coordinate appointments and schedule education events with different sales reps and vendors
  • Constantly developing product knowledge of new and relevant prescription medications as well as generic OTC options to help with communicating treatment plans to the client
  • Product knowledge of different flea/tick/heartworm prevention to help further educate clients on preventative pet care
  • Responsible for collecting payments and maintaining payment plans
  • Processing and filing of patient charts
  • Ensure that OSHA standards are being upheld within the clinic
  • Help clients feel confident in the level of care their animals receive at our clinic.

Dog Caregiver

Rover.com
09.2018 - Current
  • Set up primary consultations with new clients and developed long-term relationships with most clients
  • Maintained a 5 star rating with many positive reviews
  • Provide in-home pet care including: scheduled feedings, leashed walks, over-night care
  • Cared for animals with special needs including epilepsy, mobility issues, and cancer
  • Worked with newly adopted animals and helped with behavioral problems and aggression
  • Administered medication and provided supportive care.

Veterinary Assistant

Animal Medical Center of Mid-America
06.2016 - 07.2018
  • Communicating with clients about unique pet health concerns and offering guidance on options, preventive care, medications, and other treatments
  • Assisting clients in problem solving, billing issues, scheduling, etc
  • Safely worked with dogs, cats and exotic species of all sizes and temperaments
  • Trained most aspects of veterinary medicine including phlebotomy, sonography, and radiography
  • Proficient in clinical laboratory procedures
  • This includes but is not limited to use of chemical analyzers; manual CBC techniques including differential analysis on mammals, birds, reptiles and fish; processing samples to ship to outside labs
  • Maintains equipment by following operating instructions; troubleshoots breakdowns while informing director of situation; maintains equipment supplies; performs preventive maintenance; calls for repairs
  • Worked in an emergency room, high-stress environment under pressure
  • Wound dressing
  • Administered fluids and insulin
  • Administered oral medication
  • Assisted in routine procedures and surgical procedures
  • Cleaning and maintaining hospital premises.

Volunteer Educator/Docent

Endangered Wolf Center
01.2015 - 01.2017
  • Inform the public about the importance of conservation
  • Give fun and informative tours of the facilities to make all ages comfortable
  • Promote fundraising and community outreach events
  • Give informative presentations about the animals in our facility and conservation in a classroom environment
  • Develop/carryout outreach and on-site education programs
  • Helped organize and manage fundraisers
  • Uses knowledge on local and exotic wildlife to foster excitement for programs.

Sales Associate

Old Navy
01.2010 - 01.2015
  • Works directly with customers to ensure satisfaction
  • Cash register, handling money and sales
  • Works as a team to ensure smooth running of sales floor
  • Works as a salesman to ensure quick and frequent sales
  • Helps to organize merchandise and come up with creative new ways to sell items.

Volunteer Horse Leader/Therapy Assistant

Equine Assisted Therapy
01.2009 - 01.2011
  • Provided support for children and adults with a wide range of disabilities
  • Helped create activities that would work as therapy for particular disabilities
  • Worked as a team to ensure correct animal care and customer satisfaction
  • Worked directly with children during the therapy sessions
  • Provided horse care.

Education

Master of Arts - Secondary Education (Biology)

Western Governors University
Salt Lake City, UT
08.2024

Bachelor of Arts - Biology/Biological Sciences

University of Missouri
Columbia, MO
05.2016

Bachelor of Arts - Spanish Language and Literature

University of Missouri
Columbia, MO
05.2016

Skills

  • Veterinary Assistant
  • Animal Care Specialist
  • Customer Service Representative
  • Doctor/Client Advocacy
  • Laboratory Experience
  • Proficiency in Veterinary terminology and practices

Timeline

Veterinary Assistant/Receptionist

Wicker Park Veterinary Clinic
09.2020 - Current

Dog Caregiver

Rover.com
09.2018 - Current

Veterinary Assistant

Animal Medical Center of Mid-America
06.2016 - 07.2018

Volunteer Educator/Docent

Endangered Wolf Center
01.2015 - 01.2017

Sales Associate

Old Navy
01.2010 - 01.2015

Volunteer Horse Leader/Therapy Assistant

Equine Assisted Therapy
01.2009 - 01.2011

Master of Arts - Secondary Education (Biology)

Western Governors University

Bachelor of Arts - Biology/Biological Sciences

University of Missouri

Bachelor of Arts - Spanish Language and Literature

University of Missouri

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Abigail Uphoff