Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Abigail Simpson

Chicago

Summary

Application Analyst experienced in working with both internal and external vendors to support and implement applications. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance, automation, and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

Overview

1
1
year of professional experience

Work History

Application Analyst

Northwestern Medicine
07.2023 - Current
  • Enhanced application performance by conducting thorough system analyses and implementing necessary updates.
  • Streamlined user experience through the optimization of application workflows and interfaces.
  • Conducted comprehensive data analysis to identify trends and areas for improvement, leading to better-informed decision-making processes.
  • Streamlined support processes for improved end-user experience and reduced resolution times.
  • Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
  • Collaborated closely with HR team members on annual performance review processes, aligning compensation strategies with company objectives.
  • Streamlined payroll processes for increased efficiency and accuracy in salary calculations and adjustments.

Patient Service Representative/Clinical Practice Clerk

Northwestern Medicine
02.2023 - 07.2023
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Medical Receptionist

Chicago Chiropractic Center
08.2022 - 02.2023
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Education

Masters of Healthcare Administration -

Saint Mary of the Woods College

Masters of Leadership Development -

Saint Mary of the Woods College

Bachelor of Science - Psychology

University of Illinois At Chicago
Chicago, IL
01.2022

Skills

  • Experience in Excel
  • Complex Problem-Solving
  • Configuration Management
  • Application Analysis
  • Business Process Improvement
  • Data Management
  • Stakeholder Management
  • Cost-Benefit Analysis
  • Scrum Framework

Leadership Experience

  • MUSC go-live of four hospitals migrating to Epic
  • Microsoft Power Automate: Certification in progress
  • Agile Leader: Certification in progress

Timeline

Application Analyst

Northwestern Medicine
07.2023 - Current

Patient Service Representative/Clinical Practice Clerk

Northwestern Medicine
02.2023 - 07.2023

Medical Receptionist

Chicago Chiropractic Center
08.2022 - 02.2023

Masters of Healthcare Administration -

Saint Mary of the Woods College

Masters of Leadership Development -

Saint Mary of the Woods College

Bachelor of Science - Psychology

University of Illinois At Chicago

Similar Profiles

CREATE PROFILE
Abigail Simpson