Abigail Silva
Rockford
Summary
I’m a high-energy professional who thrives in roles where I’m working directly with people. Whether I’m managing a busy Saturday night behind the bar, supporting a classroom of active kids, or keeping donors comfortable in a clinical setting, my focus is always on providing great service while staying organized. I’ve learned how to keep my cool in fast-paced environments, handle difficult conversations with patience, and make sure every detail—from safety protocols to paperwork—is handled correctly.
Overview
10
10
years of professional experience
Work History
Bartender/Restaurant Server
Shogun Japanese Restaurant
Rockford
01.2016 - Current
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new servers and bartenders on menu details, service standards, and customer engagement techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Day Care Assisant
Rockford Day Center
Rockford Il
08.2024 - 11.2024
- Assisted in daily care routines, ensuring safety and well-being of children.
- Facilitated engaging educational activities to promote child development and learning.
- Collaborated with lead teachers to develop lesson plans tailored to individual needs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Kept children between ages of 6 months and 8 yrs old safe and secure with vigilant oversight.
Front Desk Receptionist
Rock River Blood Center
Rockford Il
10.2020 - 11.2021
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Maintained accurate records of donor activities and appointments in database systems.
- Coordinated communication between donors and medical staff to enhance service delivery.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Thomas Jefferson High School
Rockford IL05-2016
Skills
- Strong multitasking
- Complex Problem-solving
- Cash register operation
- Memory retention
- Highly reliable
- Team player attitude
- Customer service expertise
- bilingual
Timeline
Day Care Assisant
Rockford Day Center
08.2024 - 11.2024
Front Desk Receptionist
Rock River Blood Center
10.2020 - 11.2021
Bartender/Restaurant Server
Shogun Japanese Restaurant
01.2016 - Current
High School Diploma -
Thomas Jefferson High School