Abigail Rozens
Hoffman Estates
Summary
Motivated and detail-oriented marketing professional with a strong foundation in customer service, content creation, and brand coordination. Experienced in managing client-facing interactions while consistently meeting tight deadlines in fast-paced environments. Adept at balancing creativity with efficiency, and currently seeking opportunities to expand my skills in people-focused, tech-driven roles that demand strong communication, organization, and time management!
Overview
6
6
years of professional experience
Work History
Receptionist
Calandra Center for Health and Wellness
04.2024 - Current
- Managed and created content for Instagram and Facebook to boost clinic visibility and engage with the online community
- Greeted patients upon arrival, providing a warm and professional first impression
- Printed and prepared arbitration documents as needed for clinic operations
- Utilized Unified Practice software to manage patient records, scheduling, and intake forms
- Created and processed invoices using QuickBooks for accurate billing and payment tracking
- Scheduled and confirmed patient appointments, ensuring an organized and efficient flow
- Maintained patient confidentiality by securely wiping information of past or inactive patients in compliance with HIPAA guidelines
Communications Manager
WhyNotPetites
02.2022 - Current
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
- Collaborated with the marketing team to develop targeted social media strategies for various demographics.
Aquatics Supervisor
Lifetime Fitness Center
06.2022 - 02.2023
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
Lifeguard
Schaumburg Park District
03.2019 - 03.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Marketing
William Rainey Harper College
05-2026
Associate of Science - Business Administration
William Rainey Harper College
Palatine, IL10-2025
Skills
- Bookkeeping
- Scheduling
- Business operations
- Customer/Client relations
Timeline
Receptionist
Calandra Center for Health and Wellness
04.2024 - Current
Aquatics Supervisor
Lifetime Fitness Center
06.2022 - 02.2023
Communications Manager
WhyNotPetites
02.2022 - Current
Lifeguard
Schaumburg Park District
03.2019 - 03.2022
Bachelor of Science - Marketing
William Rainey Harper College
Associate of Science - Business Administration
William Rainey Harper College
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