Abigail Roush
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
26
26
years of professional experience
Work History
Executive Director
Little Hearts Preschool
10.2021 - Current
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Managed financial, operational and human resources to optimize business performance.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Department Manager
Naharot Mayim Chaim
06.2016 - 11.2021
- Developing and overseeing events of 250 attendees
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Assisted in organizing and overseeing assignments of 80 volunteers to provide event excellence.
- Grant proposal writing and distribution of financial aid to clients.
Operations Manager
Yuval Music & Arts School
06.2016 - 06.2018
- Developing and overseeing the operation of a private music school
- Planning and operating all client and employee schedules, payroll, payments, and legal documentation
- Overseeing and providing guidance to employees in various interpersonal challenges in the education environment.
- Interacted well with customers to build connections and nurture relationships.
Project Manager, Executive Assistant
Independent Contractor
01.2013 - 11.2015
- Facilitating and coordinating cooperative projects with other ecumenical organizations
- Actively overseeing and supporting both long and short-term projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for international conferences.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Customer Service Representative
24Hour Fitness
12.2011 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
International Coordinator
Revive
03.2006 - 11.2010
- Coordinated logistics for international events, ensuring smooth execution and positive experiences for attendees.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained comprehensive records of all international contacts, activities, and communications in a centralized database system for easy retrieval when needed.
- Developed comprehensive project plans to ensure timely completion of international initiatives.
- Managed budgets effectively, enabling successful implementation of various international projects.
Executive Assistant, Department Manager
Urlanda Services
09.2000 - 07.2005
- Administrative project management related to hospitality, service, travel and customer relations.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Administrative Assistant
Self-employed
09.1998 - 10.1999
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Content and Line Editor
Private Publisher
06.2016 - 10.2016
- Translation from Hebrew to English for a short monthly periodical
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
Education
Hebrew University
Jerusalem, ISRAEL01.2006
Montgomery College
Rockville, MD01.1998
Skills
- Program Management
- Process Improvements
- Transformative leadership
- Strategic Planning
- Budgeting and financial management
- Staff Management
Languages
English
Native language
Hebrew
Advanced
C1
Timeline
Executive Director
Little Hearts Preschool
10.2021 - Current
Department Manager
Naharot Mayim Chaim
06.2016 - 11.2021
Operations Manager
Yuval Music & Arts School
06.2016 - 06.2018
Content and Line Editor
Private Publisher
06.2016 - 10.2016
Project Manager, Executive Assistant
Independent Contractor
01.2013 - 11.2015
Customer Service Representative
24Hour Fitness
12.2011 - 12.2012
International Coordinator
Revive
03.2006 - 11.2010
Executive Assistant, Department Manager
Urlanda Services
09.2000 - 07.2005
Administrative Assistant
Self-employed
09.1998 - 10.1999
Hebrew University
Montgomery College
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