Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Rosales

Flossmoor

Summary

Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

8
8
years of professional experience

Work History

Server

Flossmoor Station Restaurant and Brewery
04.2021 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Trained new servers on menu items, service protocols, providing guidance on restaurant standards and best practices.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Implemented upselling techniques to enhance guest experience and increase sales opportunities.
  • Resolved customer complaints promptly, contributing to positive dining experiences and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Gymnastics Coach

Oak Forest Park District
07.2017 - 04.2022
  • Provided individualized feedback to gymnasts, fostering improvement and confidence in abilities.
  • Mentored junior coaches, sharing best practices and techniques for effective athlete training.
  • Implemented injury prevention strategies, promoting safe training environments for all participants.
  • Evaluated gymnast progress through regular assessments, adjusting training plans as needed for optimal results.
  • Collaborated with parents to discuss athlete development and address any concerns regarding training approaches.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Developed and implemented new drills and activities to increase student engagement and growth.

Makeup Artist

Self Employed
01.2017 - Current
  • Designed customized makeup looks tailored to individual client needs and preferences.
  • Created and performed makeup looks for weddings, bridal parties, birthday events, formal events, and every day wear to meet client's desire.

Education

Cosmetology Certificate of Completion - Cosmetology

Capri Beauty College
Oak Forest, IL
08-2025

Associate of Arts - Criminal Justice

Moraine Valley Community College
Palos Hills, IL
05-2023

High School Diploma -

Homewood Flossmoor High School
Homewood, IL
05-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Adaptable and flexible
  • Cleanliness standards
  • Problem-solving
  • Multitasking Abilities
  • Reliability

Timeline

Server

Flossmoor Station Restaurant and Brewery
04.2021 - Current

Gymnastics Coach

Oak Forest Park District
07.2017 - 04.2022

Makeup Artist

Self Employed
01.2017 - Current

Cosmetology Certificate of Completion - Cosmetology

Capri Beauty College

Associate of Arts - Criminal Justice

Moraine Valley Community College

High School Diploma -

Homewood Flossmoor High School

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Abigail Rosales