Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Marchewka

Marseilles

Summary

Experienced Handy Person with background in various repair and maintenance tasks. Strengths lie in problem-solving, time management, and ability to handle physically demanding tasks. Previous roles have involved successful completion of complex projects, demonstrating versatility and adaptability.

Overview

9
9
years of professional experience

Work History

CSR/Teller Supervisor

American Commerical Bank & Trust
Morris
08.2024 - Current
  • Participated in team meetings or training sessions when necessary.
  • Handled customer inquiries and complaints in a timely manner.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Assisted in the development of customer service procedures and policies.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Assisted customers with product selection based on their needs and preferences.
  • Followed up with customers to ensure their satisfaction.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Professional Nanny

Family Friends And Neighbors
Geneva
05.2016 - 07.2024
  • Administered medication according to instructions provided by parents and guardians.
  • Supervised outdoor playtime ensuring safety at all times.
  • Engaged in meaningful conversations with the children about their day and feelings.
  • Maintained a safe environment for the children at all times.
  • Resolved conflicts between siblings while maintaining a calm demeanor.
  • Provided guidance on proper nutrition, hygiene, and physical activity habits.
  • Helped cultivate healthy relationships between siblings through cooperative games.
  • Assisted with potty training, dressing, bathing, feeding and overall personal care of the children.
  • Encouraged good behavior through positive reinforcement techniques.
  • Assisted with homework assignments and tutoring sessions.
  • Maintained outdoor areas by mowing lawns, trimming hedges and removing debris.
  • Tightened loose screws on railings, handles, hinges to restore structural integrity.
  • Cleaned gutters to ensure proper drainage away from the building's foundation.
  • Painted interior rooms with desired colors according to customer specifications.
  • Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
  • Patched holes in ceilings and walls using spackling paste or joint compound.
  • Repaired damaged doors by replacing hinges, locksets or frames when necessary.
  • Assembled furniture from flat packs.
  • Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.

Front Desk Concierge

Huntley Springs Retirement Resort
Huntley
08.2018 - 07.2020
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Monitored security cameras to ensure safety of staff and visitors.
  • Prepared daily reports on occupancy levels, room availability and guest feedback.
  • Resolved customer complaints in an efficient and timely manner.
  • Responded promptly to emergency situations in order to maintain a safe environment for guests.
  • Assisted visitors with any questions or concerns they may have had during their stay.
  • Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Used rulers and micrometers to inspect parts and determine dimension requirements.
  • Collaborated with facility managers to coordinate larger repairs.
  • Replaced burned-out light bulbs and performed basic electrical repairs.
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.

Summer Camp Counselor

Crystal Lake Park District
Crystal Lake
05.2016 - 08.2018
  • Developed strong relationships with parents to provide updates on their child's progress at camp.
  • Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
  • Ensured that all rules were followed at the camp grounds.
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.
  • Assisted with the planning and execution of daily activities for campers.
  • Organized games and sports activities to keep campers entertained.
  • Organized and facilitated recreational activities for children of various ages.
  • Performed regular maintenance tasks around the campsite, including cleaning cabins and bathrooms.
  • Facilitated team-building exercises among different age groups of campers.
  • Helped plan special events such as field trips, picnics, and BBQs.

Education

Some College (No Degree) - Education

McHnery County College
McHenry, IL

Skills

  • Time management
  • Effective communication
  • Problem solving
  • Multi-task management
  • Active listening
  • Equipment maintenance
  • Attention to detail
  • Task prioritization
  • Power tool operation
  • Plumbing repairs
  • Concrete pouring
  • Painting proficiency
  • Repair work
  • Hand tools
  • Demolition work

Timeline

CSR/Teller Supervisor

American Commerical Bank & Trust
08.2024 - Current

Front Desk Concierge

Huntley Springs Retirement Resort
08.2018 - 07.2020

Professional Nanny

Family Friends And Neighbors
05.2016 - 07.2024

Summer Camp Counselor

Crystal Lake Park District
05.2016 - 08.2018

Some College (No Degree) - Education

McHnery County College

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Abigail Marchewka