Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Abigail Kuesis

Orland Park

Summary

Dependable and hard-working professional with experience in customer service, retail, event operations, and healthcare. Strong background in supporting day-to-day tasks, helping customers and patients, and working effectively in team settings. Known for being organized, quick to learn, and great with people. Comfortable handling busy environments, multitasking, and adapting to new roles. Starting a radiology program in the fall, I am currently seeking a position where I can utilize my skills, remain productive, and continue expanding my skill set in a professional setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Advocate Christ Hospital
Oak Lawn
03.2024 - 12.2025
  • Provided direct personal care and emotional support to patients under the supervision of nursing staff, ensuring comfort, dignity, and safety at all times.
  • Assisted patients with daily living activities, including bathing, dressing, eating, and mobility support.
  • Supported physical therapy and rehabilitation efforts by helping patients with prescribed exercises, walking routines, and mobility training to promote recovery and independence.
  • Monitored and reported changes in patients' physical or emotional condition to nursing staff, contributing to timely and effective care.
  • Maintained a calm and professional demeanor in high-pressure situations, utilizing conflict resolution skills to de-escalate altercations and promote a safe environment for patients and staff.
  • Offered compassionate care to both patients and their families, fostering trust and emotional well-being during the hospitalization process.
  • Collaborated with a multidisciplinary medical team to ensure seamless, patient-centered care in a fast-paced hospital setting.

Optician

America's Best Contact and Eyeglasses
Orland Park
11.2022 - 07.2023
  • Delivered exceptional eye care services by assisting patients in selecting, fitting, and adjusting eyewear tailored to their vision needs, lifestyle, and personal style preferences.
  • Collaborated closely with optometrists and ophthalmologists to ensure accurate interpretation of prescriptions and seamless patient care.
  • Educated patients on the proper use, insertion, and removal of contact lenses, as well as hygiene practices to promote eye health and prevent infections.
  • Managed front-desk responsibilities, including scheduling patient appointments, verifying insurance coverage, and processing billing with accuracy and professionalism.
  • Maintained up-to-date knowledge of vision correction options, lens types, frame styles, and optical technologies to provide informed recommendations.
  • Performed frame repairs and lens adjustments to ensure optimal fit, comfort, and visual performance.
  • Provided outstanding customer service in a fast-paced environment, helping to foster a loyal patient base and a positive clinical reputation.

Sales Associate

Kay Jewlers
New Lenox
03.2022 - 11.2022
  • Provided personalized and knowledgeable service to clients, assisting them in selecting, purchasing, and accessorizing fine jewelry pieces for a variety of occasions, including engagements, weddings, and gifts.
  • Maintained the presentation, cleanliness, and security of high-value merchandise, including daily care, display arrangement, and minor repairs or adjustments to ensure optimal appearance and condition.
  • Built lasting client relationships through attentive service, active listening, and follow-up communication via phone and email, contributing to customer retention and repeat business.
  • Drove in-store sales by meeting individual and team goals, applying upselling and cross-selling techniques, and staying up-to-date on product features, trends, and inventory.
  • Processed transactions accurately and efficiently, including handling returns, exchanges, and financing options, while upholding company standards for professionalism and discretion.
  • Collaborated with team members to create a welcoming and luxurious shopping environment, aligned with the brand’s image and client expectations.

Assistant Manager

Slammers Baseball Stadium
Joliet
05.2019 - 09.2021
  • Supported the day-to-day operations and overall management of the stadium, including event coordination, guest services, facility upkeep, and team supervision.
  • Oversaw SkyBox service operations, delivering high-quality experiences for VIP clients through prompt, professional, and personalized service.
  • Supervised and trained concession stand staff to ensure consistent customer service, efficient workflow, and adherence to health and safety regulations.
  • Managed opening and closing procedures for the stadium and all concession areas, ensuring readiness for events, and securing all areas post-operation.
  • Monitored and maintained inventory levels, restocked supplies, and organized stockrooms to streamline operations and minimize shortages.
  • Handled cash and point-of-sale (POS) transactions accurately, balancing drawers, and ensuring financial accountability during high-volume events.
  • Assisted with crowd flow management and guest satisfaction initiatives to maintain a safe, enjoyable environment for all attendees.
  • Collaborated with stadium leadership and vendors to execute successful game-day and special event operations.

Education

High School Diploma -

Orland Park, IL
Orland Park, IL
05.2021

Skills

  • Patient care
  • Computer skills
  • Customer service
  • Attention to detail
  • Patient education
  • Conflict resolution
  • Time management
  • Mobility assistance
  • Communication skills
  • Insurance verification
  • Appointment scheduling

Certification

  • Certified Nursing Assistant
  • BLS

References

References available upon request.

Timeline

Certified Nursing Assistant

Advocate Christ Hospital
03.2024 - 12.2025

Optician

America's Best Contact and Eyeglasses
11.2022 - 07.2023

Sales Associate

Kay Jewlers
03.2022 - 11.2022

Assistant Manager

Slammers Baseball Stadium
05.2019 - 09.2021

High School Diploma -

Orland Park, IL

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Abigail Kuesis