Abigail Horan
Eureka
Summary
Detail-oriented Patient Intake Representative with proven skills in problem-solving and time management. Committed to enhancing patient experiences and streamlining processes in healthcare settings.
Results-driven manager with a strong focus on team collaboration and operational efficiency. Skilled in training and mentoring staff, ensuring compliance with healthcare protocols, and delivering high-quality service to enhance patient satisfaction.
Healthcare professional prepared for role focused on patient intake and administrative support. Proven track record of managing patient registration processes and providing exceptional service to patients. Known for team collaboration and adaptability, delivering reliable and flexible support in dynamic healthcare settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Patient Intake Representative
Carle Hospital
Eureka, IL
01.2025 - Current
- Facilitated patient check-in processes to enhance workflow efficiency.
- Managed electronic health records and ensured accurate data entry.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Assisted in training new staff on intake procedures and software systems.
- Streamlined appointment scheduling to maximize patient flow and minimize wait times.
- Resolved patient inquiries promptly, improving overall satisfaction rates.
- Conducted pre-visit preparations, ensuring all necessary documentation was available for care teams.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Served as a valuable resource for both patients and colleagues alike regarding policy updates, procedure changes, and other pertinent information to maintain a high level of service consistency.
- Trained new Patient Intake Representatives on best practices regarding documentation requirements, effective communication techniques, and conflict resolution strategies for handling difficult situations with grace under pressure.
- Cultivated strong relationships with patients, fostering trust and loyalty through excellent customer service and genuine empathy.
- Resolved complex insurance issues through diligent research and collaboration with insurers'' representatives to ensure accurate billing practices were followed consistently.
- Served as an integral member of the healthcare team by actively participating in staff meetings, offering insights into process improvements, and maintaining open lines of communication with colleagues.
- Enhanced the accuracy of medical records with meticulous attention to detail during data entry tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Manager
Dairy Queen Grill & Chill
Metamora, IL
02.2022 - 01.2025
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored safety protocols, ensuring compliance with health regulations for food service operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Lowpoint Wahsburn High School
Washburn, IL05-2024
Radiology Assistant -
Illinois Central College
East Peoria, ILCertified Nursing Assistant -
Illinois Central College
East Peoria, ILSkills
- Teamwork orientation
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Follow-up skills
- Healthcare industry
- Scheduling appointments
- Patient scheduling
- Multi-line phone systems
- Charting and clinical documentation
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Decision-making
- Detail-oriented
- Patient education
- Relationship building
- Clinical documentation
- Computer proficiency
- Patient registration
- Insurance authorizations
- Staff leadership
- Self motivation
- Interpersonal skills
- CPR certified
- Professionalism
Certification
- Licensed cna - 2026
- Cpr Cerftified
Languages
English
Full Professional
Timeline
Patient Intake Representative
Carle Hospital
01.2025 - Current
Manager
Dairy Queen Grill & Chill
02.2022 - 01.2025
Radiology Assistant -
Illinois Central College
High School Diploma -
Lowpoint Wahsburn High School
Certified Nursing Assistant -
Illinois Central College