Abigail Gelb
Chicago
Summary
Dynamic professional with a background in sports management and marketing. Proven track record in training and development, football operations, and executing strategic marketing initiatives. Expertise in data analysis and project management to drive operational efficiency and support team objectives.
Overview
6
6
years of professional experience
Work History
Hostess Manager
Swift and Sons
Chicago
09.2025 - Current
- Managed front-of-house operations to create a welcoming atmosphere.
- Oversaw daily shift operations, proactively addressing issues.
- Coordinated reservations and seating arrangements to optimize guest flow.
- Trained new hosts on customer service standards and procedures.
- Enhanced restaurant sales by delivering exceptional reception and seating services.
- Implemented feedback processes that enhanced guest experience.
- Analyzed sales data to identify high-demand areas and adjusted staffing accordingly.
- Maintained records of reservations, cancellations, special requests, and no-shows.
Assistant Marketing Director
National Scouting Combine
Naples
03.2025 - Current
- Developed and executed marketing strategies to enhance brand awareness and customer loyalty.
- Conducted market research to identify trends, refining marketing tactics for better alignment with target audience.
- Managed social media accounts and crafted engaging content, increasing audience interaction.
- Created presentations to effectively communicate marketing plans to stakeholders.
- Coordinated with vendors to ensure timely delivery of promotional materials.
- Organized events including trade shows, conferences, and seminars.
- Maintained relationships with key partners and clients to ensure satisfaction.
- Compiled weekly and monthly reports on marketing project progress, providing insights for strategic decision-making.
Fine Dining Server
Merchants Pub and Plate
Lawrence
05.2023 - 08.2025
- Delivered exceptional service to guests in fast-paced fine dining setting.
- Assisted guests with dietary restrictions and special requests, delivering personalized dining experiences.
- Processed guest orders accurately using point-of-sale systems for efficiency.
- Trained new servers on service standards and protocols, ensuring consistent guest experiences.
- Resolved customer inquiries promptly, improving guest satisfaction and retention.
- Facilitated communication between kitchen staff and dining room for accurate order fulfillment.
- Maintained efficient flow of guests into and out of assigned sections.
- Supported special events by setting up themed dining spaces.
Marketing Assistant
Kansas City Chiefs
Kansas City
09.2024 - 02.2025
- Coordinated social media campaigns to increase fan interaction and brand visibility.
- Executed social media strategy, optimizing posting and engagement efforts.
- Engaged fans through email newsletters and online surveys, gathering valuable feedback.
- Developed marketing materials for game promotions and events to drive engagement.
- Conducted market research to identify trends and target audience preferences.
- Collaborated on creative concepts for advertising campaigns with team members.
- Managed inventory of promotional merchandise for marketing initiatives and events.
- Organized promotional events and tradeshows, strengthening community outreach efforts.
Event Operations Intern
Kansas City Chiefs
Kansas City
09.2023 - 05.2024
- Planned and executed event logistics for game day operations efficiently.
- Coordinated vendor services, securing timely delivery of supplies for successful event execution.
- Managed on-site registration process for attendees at multiple events.
- Facilitated interdepartmental communication to streamline event processes.
- Prepared detailed reports summarizing event costs and expenses, providing insights for budget management.
- Developed promotional materials, including flyers, posters, and brochures, effectively promoting upcoming events.
- Communicated with clients to clarify expectations prior to events.
- Assisted with set-up and teardown of events, ensuring inclusion of all necessary items.
Marketing Coordinator Intern
SMA Sports
Lenexa
12.2022 - 05.2023
- Organized and executed charity golf tournaments, increasing community participation and support.
- Facilitated communication among staff, athletes, and parents, improving event coordination and satisfaction.
- Assisted in running youth basketball and football leagues, fostering local participation.
- Collaborated with coaches to develop training materials and streamline schedules for better program delivery.
- Set up courts for youth basketball and football events, ensuring operational readiness.
- Conducted research on industry trends for strategic planning and improvement initiatives.
- Maintained inventory of sports equipment for efficient event operations.
- Utilized document management system to streamline access to company files.
Football Operations Assistant
Kansas Athletics
Lawrence
08.2021 - 05.2023
- Coordinated team travel logistics, ensuring timely flights, accommodations, and meals for optimal preparation.
- Managed communications between coaching staff and players, fostering collaboration and alignment on team strategies.
- Assisted with daily football operations and practices to ensure seamless execution.
- Maintained accurate records of player statistics for performance analysis.
- Compiled comprehensive opponent reports before each game, delivering strategic insights to inform game preparation.
- Created weekly performance metrics reports for review by head coach and general manager.
- Monitored academic progress of student-athletes alongside athletic performance.
- Supported special projects related to football operations, including scouting trips and draft preparations.
High School Football League Coordinator
Beyond the Field Sports Management
03.2022 - 03.2023
- Coordinated sports events and activities for local youth programs, enhancing community engagement.
- Facilitated participant interactions to instill sportsmanship and teamwork values.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained inventory of sports equipment and supplies for efficient operations.
- Analyzed key performance indicators to identify effective strategies.
- Conducted research on industry trends and competitor programs for strategic insights.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Fostered collaborative relationships with staff and management to enhance teamwork.
- Organized client meetings to provide project updates.
Big 12 Men’s Basketball Championship Game Worker
Big 12
Kansas City
03.2022 - 04.2022
- Facilitated direct sales by providing personalized game recommendations that matched individual interests.
- Organized and led game tournaments to build community engagement and enhance customer interaction.
- Provided efficient customer service at gaming kiosks, addressing inquiries and resolving issues.
- Created promotional displays that effectively showcased featured products and special offers.
- Collaborated with team members to refine customer service strategies and improve overall experience.
- Assisted customers with inquiries and selections to optimize gaming experiences.
- Enhanced community engagement by organizing game tournaments for customers.
Event Staff
Kansas Athletics
08.2021 - 04.2022
- Managed ticket distribution and entry processes to streamline attendee access.
- Monitored crowd control to ensure safety and compliance, contributing to positive attendee experiences.
- Provided customer service to fans, fostering engagement and satisfaction during events.
- Facilitated setup and breakdown of event spaces for athletic competitions.
- Collaborated with team members to execute logistics efficiently throughout events.
- Coordinated daily activities with staff to ensure seamless operations and timely execution of event logistics.
- Gathered attendee feedback to inform enhancements for future events.
- Oversaw registration table, collected tickets, and directed participants effectively.
Football Operations Assistant
Rockhurst University
Kansas City
01.2021 - 01.2022
- Coordinated logistics for team travel, including flights, accommodations, and meals.
- Facilitated communication between coaching staff and players, enhancing collaboration and alignment on strategies.
- Compiled detailed reports on opponents, delivering valuable insights into strategies.
- Evaluated statistical trends to pinpoint operational improvement areas, supporting data-driven decision-making.
- Supported game day operations, overseeing setup and breakdown tasks efficiently.
- Created weekly reports on player performance metrics for review by head coach and general manager.
- Organized pre-game warm-ups, ensuring equipment setup and athlete readiness.
- Assisted with administrative tasks for special projects in football operations, contributing to project success and team objectives.
Football Operations Assistant
University of St Mary
Leavenworth
01.2020 - 01.2021
- Collaborated with coaches to develop game plans utilizing analytical insights to optimize team strategy.
- Delivered analytical support for draft evaluations and player assessments to enhance decision-making.
- Analyzed sports performance data to uncover trends and identify improvement opportunities.
- Performed data mining on large datasets to extract insights about players and teams.
- Conducted research on analytics tools and statistics for comprehensive reports.
- Monitored industry trends to inform competitive analysis and adapt strategies accordingly.
- Documented processes related to the collection, cleaning, storage, manipulation, visualization, and interpretation of sports analytics data.
- Reported news stories for publication or broadcast, thoroughly describing background and details of events.
Education
M.D. - Sports Management
University of Kansas
Lawrence, KS05-2026
Bachelors degree in Sports Management -
The University of Kansas
Lawrence, KS05-2023
High School Diploma -
Lincoln Park High School
Chicago, IL05-2019
Skills
- Training and development
- Social media strategy
- Marketing planning
- Project management
- Scheduling proficiency
- Travel coordination
- Performance tracking
- Facility management
- Equipment allocation
- Practice scheduling
- Eligibility compliance
- Data analysis
- Recruitment support
- Sports operations
- Player evaluation
- Video editing
Timeline
Hostess Manager
Swift and Sons
09.2025 - Current
Assistant Marketing Director
National Scouting Combine
03.2025 - Current
Marketing Assistant
Kansas City Chiefs
09.2024 - 02.2025
Event Operations Intern
Kansas City Chiefs
09.2023 - 05.2024
Fine Dining Server
Merchants Pub and Plate
05.2023 - 08.2025
Marketing Coordinator Intern
SMA Sports
12.2022 - 05.2023
High School Football League Coordinator
Beyond the Field Sports Management
03.2022 - 03.2023
Big 12 Men’s Basketball Championship Game Worker
Big 12
03.2022 - 04.2022
Football Operations Assistant
Kansas Athletics
08.2021 - 05.2023
Event Staff
Kansas Athletics
08.2021 - 04.2022
Football Operations Assistant
Rockhurst University
01.2021 - 01.2022
Football Operations Assistant
University of St Mary
01.2020 - 01.2021
M.D. - Sports Management
University of Kansas
Bachelors degree in Sports Management -
The University of Kansas
High School Diploma -
Lincoln Park High School