Abigail Garcia Martinez
Chicago
Summary
Experienced in managing team dynamics and resolving conflicts through adherence to company policies, ensuring a cohesive work environment. Demonstrated ability to maintain compliance with regulatory requirements while analyzing customer feedback to implement service improvements. Proficient in coaching and mentoring team members, enhancing their performance and operational efficiency. Oversaw daily operations, effectively managing staff training and development to uphold quality standards and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Ferrero
Chicago
06.2017 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Some College (No Degree) - Business Administration
University of Illinois At Chicago
Chicago, ILSkills
- Customer service
- Regulatory compliance
- Employee training
- Team building
- Team leadership
- Time management
- Coaching and mentoring
- Clear communication
- Staff training and development
- Sales management
- Safety procedures
- Task delegation
- Product management
- Multitasking Abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Ferrero
06.2017 - Current
Some College (No Degree) - Business Administration
University of Illinois At Chicago