Summary
Overview
Work History
Education
Skills
Certification
Clinical Experience
Timeline
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Abigail Altamirano

Chicago

Summary

Motivated and committed professional with extensive experience in customer service who is a recent graduate with foundational knowledge in phlebotomy with hands-on experience gained through an academic program and clinical rotation. Demonstrates strong teamwork, problem-solving, and time-management skills. Committed to reliability and fostering positive relationships with patients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Marshalls Department Store
10.2023 - Current
  • Greet customers and help with product questions, selections, and purchases.
  • Implement visual merchandising strategies to drive sales and improve store aesthetics.
  • Answer questions about store policies and address customer concerns.
  • Process transactions accurately using point-of-sale systems to enhance customer experience.

Chiropractic Assistant

Advanced Spine and Sports Care
05.2023 - 10.2023
  • Assisted chiropractors with patient care, scheduling appointments, filling out paperwork, and managing inventory of medical supplies.
  • Educated patients on therapeutic exercises done in and out of the office.
  • Updated the computer database system regularly with information on patient charges, paperwork, and changes in patient status.
  • Performed cleaning duties, ensuring that all clinical areas are ready with the equipment needed for the treatment of patients.
  • Built rapport with patients every day to ensure patient satisfaction.

Customer Service Representative

Nordstrom
11.2021 - 04.2023
  • Assisted customers with a warm and professional attitude
  • Answered general questions about the store and services
  • Addressed and resolved customer concerns and complaints.
  • Handled online order pickups, curbsides, credit card payments, and returns.

Education

Associate of Arts -

Malcom X College
Chicago, IL
05-2025

Certificate of Completetion - Basic Phlebotomy Program

Malcom X College
Chicago, IL
05-2025

High School Diploma -

Lake View High School
Chicago, IL
06-2021

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Reliability and punctuality

Certification

BLS | Basic Life Support

02/2027

Clinical Experience

Phlebotomy Lab 4B Unit | University of Illinois, Chicago, IL - March 2025 - March 2025 ( 80 total hours )


  • Verified patients' identification by following proper guidelines to ensure correct sample collection, reducing instances of mislabeling or compromised patient safety.
  • Performed venipuncture with straight needle and winged infusion set, demonstrating proficiency in various collection methods. As well as gaining hands-on experience in specimen processing, like labeling and preparing samples to be sent for laboratory analysis.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Completing 100 successful sticks during clinical rotation.


Timeline

Retail Sales Associate

Marshalls Department Store
10.2023 - Current

Chiropractic Assistant

Advanced Spine and Sports Care
05.2023 - 10.2023

Customer Service Representative

Nordstrom
11.2021 - 04.2023

Associate of Arts -

Malcom X College

Certificate of Completetion - Basic Phlebotomy Program

Malcom X College

High School Diploma -

Lake View High School
Abigail Altamirano