Abhram Alvarado

• Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
• Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
• Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
• Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
• Met DOT requirements by maintaining current records and documenting reportable incidents.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted coworkers and staff members with special tasks on daily basis.
• Operated forklifts, pickers, pallet jacks, and walkie riders.
• Delivered customer order to business and picked up shred for destruction using box truck.

• Completed 100+ on-time deliveries by choosing best and most efficient routes.
• Evaluated products for damage prior to drop-off and documented reasons for returns.
• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Distributed mail on foot to residences and businesses, delivering to approximately 300 or more customers per shift.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Established system to load and secure items in trucks to avoid damage to parcels during delivery.

• Operated equipment such as Forklift and Pallet Jack to transport supplies and completed products.
• Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
• Led and adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
• Increased 50% of production targets by keeping close eye on materials flow and recalibrating settings to resolve issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Executed billing tasks and recorded information in company databases.
• Kept all patient information secure and confidential.
• Followed up with appropriate parties to obtain prompt payments.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Managed documentation and records with accurate up-to-date data and prevented errors by 93% in processing or delivery.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Utilized Microsoft Excel to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.

Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.