I have a strong interest in maintaining an active and balanced lifestyle, including reading and physical fitness, which help me stay both mentally and physically disciplined I enjoy thrifting and baking as creative outlets that allow me to express attention to detail and resourcefulness I am also passionate about animal welfare, specifically fostering and helping find homes for animals, which reflects my compassion and sense of responsibility Additionally, I enjoy spending time outdoors and engaging in a variety of nature-based and active pursuits, highlighting my adaptability and positive, energetic approach to new experiences
Abeni Hartwell
North Chicago,IL
Summary
Motivated and disciplined professional with Hospital Corpsman medical training and diverse experience in customer service and administrative roles, including serving and front desk operations. Proven ability to thrive in fast-paced, team-oriented environments while maintaining strong organization and communication skills. Demonstrates leadership, adaptability, and a strong work ethic supported by academic achievement and extracurricular involvement. Passionate about service, growth, and delivering high-quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospital Corpsman Third Class
United States Navy, USN
North Chicago, IL
07.2023 - Current
- Administered first aid and emergency medical treatment to personnel in high-pressure environments.
- Assisted in managing patient care, ensuring compliance with Navy health standards and protocols.
- Conducted routine health assessments, documenting findings accurately for medical personnel review.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline care processes.
- Trained junior corpsmen in basic medical procedures and safety protocols, fostering skill development.
- Developed educational materials for patient awareness on health issues and preventive measures.
- Developed strong rapport with patients by demonstrating empathy, understanding, and professionalism during interactions.
- Conducted efficient triage processes during high-volume periods, prioritizing patients based on severity of condition.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medications through injections and IVs in compliance with physician orders.
Ophthalmic Medical Technician
Advanced Eyecare Professionals
Hastings, MI
08.2022 - 06.2023
- Conducted comprehensive patient eye examinations using advanced diagnostic equipment.
- Assisted ophthalmologists during surgical procedures, ensuring optimal patient care and support.
- Administered visual field tests and optical coherence tomography, enhancing diagnostic accuracy.
- Educated patients on pre-operative and post-operative care, improving overall satisfaction and compliance.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
Desk Clerk
DK Fence & Co.
Battel Creek , MI
05.2022 - 08.2022
- Managed front desk operations, ensuring efficient customer check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest interactions and transactions using property management systems.
- Coordinated with maintenance and housekeeping teams to enhance guest satisfaction and facility upkeep.
- Ensured all bids, job blue prints, and company transactions are set up and complete for DK to install.
- Maintained stellar and good communication with many commercial companies to close working deals.
Restaurant Waiter
R&D's Streetside Pizzeria
Nashville, MI
04.2020 - 05.2022
- Delivered exceptional customer service in high-volume dining environment.
- Accurately processed orders and managed point-of-sale transactions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu offerings and service protocols.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Education
No Degree - Hospital Corpsman
United States Navy Hospital Corps Training
San Antonio, TX01-2024
High School Diploma -
Maple Valley Jr./Sr. High
Vermontville, MI05-2023
Skills
- First aid application
- Basic life support
- Vital signs monitoring
- Emergent care
- Triage
- IV insertion and maintenance
- Vital signs assessment
- Teamwork
- Time management
- Problem-solving abilities
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Quality control
- Customer satisfaction focus
- Team player attitude
- Complaint handling
Accomplishments
- Assisted 21 corpsman, 6 physicians and 7 nurses in the Emergency Department to provide excellent medical care to 165 patients, performed 23 intravenous catheter insertions, 8 electrocardiograms, and 215 medication administrations. Assisted with 1 Emergency Medical Service call to treat patients on scene and transfer to higher echelon of care. Her efforts led to an astonishing 94% patient satisfaction rate for the department. Collected and processed 898 lab specimens, to include rapid point of care testing, which allowed for providers to timely diagnose 348 patients.
- Expertly managed a healthcare team of 4 corpsman, 1 nurse, and I physician, ensuring optimal patient care and operational efficiency. Facilitated seamless interdepartmental communication throughout the hospital. As MWR Capo Representative, her selfless contribution led to a vast improvement in teamwork throughout the command.
- Responsible for 15 different commands while also being responsible for all recruits and students at Recruit Training Command and NAVSTA Student Training Command. Continually produces excellent work and communication skills resulting in overall success for the department.
Certification
BLS- Basic Life Support.
TCCC- Tactical Combat Casualty Care
Interests
Timeline
Hospital Corpsman Third Class
United States Navy, USN
07.2023 - Current
Ophthalmic Medical Technician
Advanced Eyecare Professionals
08.2022 - 06.2023
Desk Clerk
DK Fence & Co.
05.2022 - 08.2022
Restaurant Waiter
R&D's Streetside Pizzeria
04.2020 - 05.2022
No Degree - Hospital Corpsman
United States Navy Hospital Corps Training
High School Diploma -
Maple Valley Jr./Sr. High