Abel Ocampo
Chicago
Summary
Fraud investigation professional prepared to bring high standards and results-driven approach to role. Known for impactful fraud detection and prevention efforts, contributing to organizational integrity. Emphasizes team collaboration and adaptability to ensure comprehensive fraud mitigation. Expertise in risk analysis and strategic problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Fraud Investigator
GrubHub
Chicago, IL
01.2022 - Current
- Conducted comprehensive fraud investigations, analyzing patterns and trends to identify suspicious activities.
- Investigated and provided feedback on strategies for fraud prevention, enhancing overall detection capabilities.
- Trained junior investigators on best practices in fraud detection and investigation methodologies.
- Ran weekly reports on chargebacks.
- Monitored emerging fraud schemes, adapting investigation techniques to stay ahead of trends.
Driver Payment Specialist
Grubhub Inc.
Chicago, IL
02.2019 - 01.2022
- Identify payment related issues for drivers regarding missing and/or incorrect payments.
- Handling escalated calls in regards to inquiries on missing payments or errors in banking documentation.
- Assist in inquires to chat channels in slack throughout the day.
- Respond to email inquiries and updates in a timely manner.
- Devoted special emphasis to accuracy in updating banking information.
Restaurant Care Specialist
Grubhub Inc.
Chicago, IL
09.2016 - 02.2019
- Identified issues related to order transmission on both Grubhub For Restaurants and company provided devices.
- Collaborated with various departments to report, investigate, improve, and resolve issues that are found on the Grubhub For Restaurants and various other Grubhub sites.
- Provided coaching and mentoring to Restaurant Care agents to improve our process and goal of first contact resolution through floor support.
- Found and adapted accurate ways to address restaurant financial information with the use of the companies internal tools.
Technical Care Specialist
Grubhub Inc.
Chicago, IL
11.2016 - 05.2018
- Identified and investigated bugs and other issues, completed assignments for Grubhub For Restaurants and Grubhub.com.
- Collaborated with other teams in the organization to report, investigate and find resolutions to issues found in the Grubhub application and site through the correct platforms.
- Communicated technical issues and resolutions by emailing updates to the department.
- Supported and guided peers by answering questions and handed suggestions.
- Responded to internal communications about issues in a timely manner, ensuring a proper resolution or escalation.
Driver Care Specialist
Grubhub
Chicago, IL
05.2016 - 09.2016
- Investigated drivers real time order issues and resolving them in a timely manner.
- Demonstrated and tutored fellow peers of the Grubhub Delivery application through hands-on demonstration and visuals.
- Discovered and reported bugs to the appropriate personal to the appropriate platform.
Food Delivery Driver
Grubhub Inc.
Chicago, IL
12.2015 - 05.2016
- Delivered food to diners efficiently and on time.
- Responded to assignments and arriving to restaurants in a timely manner.
- Followed all appropriate laws and regulations of driving.
- Encouraged and strengthened the relationship of the business and Grubhub.
Manager
Sarpino's USA Inc.
02.2015 - 01.2016
- Prepared materials and foods in compliance to the health and hazard regulations.
- Submitted daily reports and handled money counts at the end of the shift.
- Trained new employees in specific job requirements.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Established and maintained positive work environment.
Education
No Degree - Pre-Law
Harold Washington College
Chicago, ILSkills
- Fraud detection
- Regulatory compliance
- Investigative reporting
- Data analysis tools
- Proficient in Microsoft Office and Excel
- Bilingual proficiency
- Excellent multi-tasker and fast learner
Certification
- IT Support, Google
Education
Some College (No Degree)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Fraud Investigator
GrubHub
01.2022 - Current
Driver Payment Specialist
Grubhub Inc.
02.2019 - 01.2022
Technical Care Specialist
Grubhub Inc.
11.2016 - 05.2018
Restaurant Care Specialist
Grubhub Inc.
09.2016 - 02.2019
Driver Care Specialist
Grubhub
05.2016 - 09.2016
Food Delivery Driver
Grubhub Inc.
12.2015 - 05.2016
Manager
Sarpino's USA Inc.
02.2015 - 01.2016
No Degree - Pre-Law
Harold Washington College