Abedjalal Daoud
Oak Lawn
Summary
As a manager in a course of different fields, I developed great experience with operational management, team leadership, and customer service excellence. Through these jobs, I learned to create strategic plans and problem-solving ideas that enhance store efficiency and customer satisfaction. Over the years, I learned and taught to give the best customer service and maintained high standards in store presentation to help succeed. I developed traits to become a better leader and problem-solver, dedicated to helping other. This has taught me to develop better independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Store Manager
ABC Choice
10.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Sales Manager
FAX Cars
05.2020 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Shift Manager
Fry The Coop
05.2018 - 01.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Transporter
O.J.'s Towing
04.2017 - 04.2018
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Ensured reliable transportation services by tracking cargo and monitoring shipment progress.
Education
Bachelor of Science - Biology
University of Illinois At Chicago
Chicago, IL05-2023
Skills
- Cash handling
- Employee training
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Analytical thinking
- Active hands on defense
- Laboratory procedures
- Equipment maintenance
- Data analysis
- Problem solving
Languages
Arabic
Native or Bilingual
Timeline
Store Manager
ABC Choice
10.2023 - 02.2025
Sales Manager
FAX Cars
05.2020 - 04.2023
Shift Manager
Fry The Coop
05.2018 - 01.2020
Transporter
O.J.'s Towing
04.2017 - 04.2018
Bachelor of Science - Biology
University of Illinois At Chicago
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