Abdullah Albarri
Technical Services Analyst
Naperville
Summary
Experienced technical professional with a strong background in providing comprehensive technical support and troubleshooting. Collaborative team player skilled in driving solutions and achieving results through effective collaboration. Proven expertise in system analysis, customer service, and problem-solving, with a flexible approach to adapting to changing needs. Recognized for reliability and commitment to continuous improvement.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technical services analyst
Agilant solutions inc
09.2022 - 12.2024
- Leveraged strong problem-solving skills to efficiently troubleshoot and resolve system and network issues security team
- Supported ongoing communication with vendors and customers in collaboration with the remote support division
- Determined consumer needs to provide products and services appealing to larger market
- Provided training to colleagues on various technical tools, increasing their proficiency and efficiency at work.
- Maintained positive working relationship with fellow staff and management
- Enhanced end-user experience through the provision of thorough technical support, including troubleshooting and issue resolution.
Warehouse Associate
Amazon
01.2021 - 09.2022
- Established collaborative working relationships with cross-functional departments while providing support
- Facilitated the delivery of an exceptional customer experience by ensuring process quality and efficiency
- Enabled efficient security incident response by effectively reporting risks and concerns to leadership and stakeholders
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads
- Managed and tracked inventory using warehouse software and Microsoft excel
- Processed and fulfilled orders, and prepared shipping documents and labels
- Loaded and unloaded trucks, and verified and inspected incoming and outgoing shipments
- Successfully managed and organized warehouse inventory
Education
Bachelor of Science - Operations Management And Information Systems
Northern Illinois University
Dekalb, IL 05.2001 -
Associate of Science - Computer Information Systems
College of DuPage
Glen Ellyn, IL 05.2001 -
Skills
Customer support
Incident management
Application support
Hardware diagnostics
Security protocols
Network management
Configuration management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
Certification
CompTIA Network+
Timeline
Technical services analyst
Agilant solutions inc
09.2022 - 12.2024
Warehouse Associate
Amazon
01.2021 - 09.2022
Bachelor of Science - Operations Management And Information Systems
Northern Illinois University
05.2001 -
Associate of Science - Computer Information Systems
College of DuPage
05.2001 -
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