Abdul Aldakhlla
Hickory Hills,IL
Summary
Meticulous Webmaster with a superior understanding of modern coding languages and digital design. Adept at marketing and media creation with a talent for multitasking and working quickly. Extensive success at troubleshooting website functionality and critical problem solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Website Administrator
MedFly - Medical Supplies & Equipment
09.2021 - Current
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes.
- Optimized site performance through regular updates, security patches, and server maintenance.
- Boosted search engine rankings by employing effective SEO strategies and keyword research.
- Enhanced website usability by implementing responsive design and user-friendly navigation.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Help Desk Support Intern
UrgiClinic Urgent Care
01.2020 - 04.2020
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote support for off-site users, ensuring uninterrupted workflow.
- Assisted end-users with software installation and troubleshooting, increasing productivity.
- Collaborated with team members to identify recurring issues and implement long-term solutions.
- Maintained accurate records of all service requests, contributing to data-driven improvements in support protocols.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
Education
Bachelor of Science - Information Technology
DePaul University
Chicago, IL12.2019
Skills
- Customer Support
- Website Migration
- Responsive Web Design
- Website Development
- Content Strategy
- Online Advertising
- Website Maintenance
- Search Engine Optimization (SEO)
- Problem-Solving
- Computer Skills
Certification
Certified ScrumMaster (CSM)
Projects
- MedFly B2B website product catalogs and listing creation, implementation of Medical Inventory Management Software and integrate them with their ecommerce feeds for accurate inventory level and accounting.
Timeline
Website Administrator
MedFly - Medical Supplies & Equipment
09.2021 - Current
Help Desk Support Intern
UrgiClinic Urgent Care
01.2020 - 04.2020
Bachelor of Science - Information Technology
DePaul University
Certified ScrumMaster (CSM)
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