Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Stoner

South Elgin

Summary

As a Team Lead Trainer at Panera Bread, I excelled in enhancing employee engagement and customer service, leading to a noticeable improvement in team performance and customer satisfaction. My expertise in coaching and problem-solving fostered a culture of continuous growth, significantly elevating our service standards. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Team Lead Trainer

Panera Bread
11.2020 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Evaluated individual employee progress and provided constructive feedback for improvement.
  • Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.


Education

No Degree - Social Work

Aurora University
Aurora, IL
05-2026

Associate of Arts -

Elgin Community College
Elgin, IL
05-2024

High School Diploma -

South Elgin High School
South Elgin, IL
05-2022

Skills

  • Employee engagement
  • Customer service
  • Problem-solving
  • Time management
  • Coaching and mentoring
  • Collaboration
  • Multitasking and organization
  • Cleaning and sanitation
  • Workplace safety
  • Team collaboration
  • Team leadership
  • Active listening
  • Cash handling

Timeline

Team Lead Trainer

Panera Bread
11.2020 - Current

No Degree - Social Work

Aurora University

Associate of Arts -

Elgin Community College

High School Diploma -

South Elgin High School
Abby Stoner