Abby Nash
Summary
I have excelled in roles across Red Robin and Attie's Bar & Grill, enhancing customer satisfaction and operational efficiency. My expertise in cash handling, customer service, and leadership has fostered a positive work environment and developed a loyal clientele, demonstrating my reliability and strong interpersonal skills.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Bartender
Red Robin
07.2016 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Phlebotomist
Carle
08.2021 - 12.2021
- Packaged and shipped specimens to central lab daily.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
Front of House Manager
Attie's Bar & Grill
10.2013 - 07.2016
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Associate Degree in Nursing - Registered Nurse
Parkland College
Champaign, IL05-2025
Skills
- Strong multitasker
- Highly reliable
- Team player attitude
Timeline
Phlebotomist
Carle
08.2021 - 12.2021
Bartender
Red Robin
07.2016 - Current
Front of House Manager
Attie's Bar & Grill
10.2013 - 07.2016
Associate Degree in Nursing - Registered Nurse
Parkland College
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