Abby Frey
Rockford
Summary
Customer-focused professional with over 10 years of experience in retail, hospitality and management roles. Proven track record of driving sales, training staff and overseeing daily operations in fast paced environments. Strong leadership, organizational and customer service skills with experience advancing into management positions, including General Manager. Committed to delivering excellent service team, building team performance and maintaining efficient business operations.
Overview
17
17
years of professional experience
Work History
Attendant
Lacey's Place
Rockford
04.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Processed customer orders accurately and promptly using point-of-sale system.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Serviced and repaired gaming machines regularly to ensure operational efficiency.
Bartender
Coach's Corner
Belvidere
08.2025 - 04.2026
- Provided exceptional customer service in fast-paced environment, contributing to positive guest experiences.
- Maintained cleanliness and organization of the bar area during peak hours.
- Engaged with customers to enhance their experience and build rapport.
- Managed end of day cash handling and balancing procedures.
- Performed opening and closing duties including restocking supplies.
Bartender / Assistant Manager / General Manager
X-Golf
Rockford
01.2025 - 08.2025
- Oversaw daily operations, including staff management and customer experience and employee performance.
- Trained staff on service standards and simulator use.
- Performed simulator maintenance and basic repairs.
- Developed staff schedules and coordinated shift coverage
- Managed inventory, ordering, and vendor replenishment
- Organized, scheduled and invoiced customer events
- Built strong customer relationships to drive repeat business.
- Built strong customer relationships and repeat business.
Bartender / Shift Lead
Bourbon Street Lounge
Rockford
02.2024 - 12.2024
- Supervised staff during shifts and ensured smooth operations.
- Resolved customer concerns and handled conflict resolution professionally.
- Managed nightly cash balancing and closing procedures.
- Served as key holder responsible for building security.
- Trained new employees and maintained team performance.
Bartender
Weezy's Sports Bar & Grill
Byron
07.2021 - 02.2024
- Maintained high-quality customer service standards.
- Assisted with training and onboarding staff.
- Managed inventory and daily bar operations.
- Served as keyholder responsible for securing the building.
- Managed end of day cash handling and closing procedures.
Sales Associate
Kegel Harley-Davidson
Rockford
05.2014 - 12.2019
- Achieved monthly and weekly sales goals consistently
- Assisted with employee training and inventory management.
- Built strong customer relationships and increased product sales.
- Delivered customer focus sales support in a dealership environment.
Floor Associate / Overnight Shift Lead
Toys "R" Us
Rockford
09.2009 - 05.2014
- Trained and supervised overnight seasonal staff.
- Assisted with inventory resets and merchandising projects.
- Maintained operational efficiency in a fast-paced retail environment.
- Started and distributed merchandise across departments.
- Consistently met weekly sales goals and upsold product.
- Provided customer service and processed transactions.
Skills
- Staff Training and Development
- Team Supervision and Shift Leadership
- Employees Scheduling and Coordination
- Conflict Resolution
- Daily Operations Management
- Customer Service and Relationship Building
- Sales and Upselling Techniques
- Client Retention and Engagement
- Inventory Management and Stocking
- Cash Handling
- POS Systems
- Sales Growth
- Workplace organization and cleanliness Standards
- Time Management and Multitasking
- Problem Solving in Fast-Paced Environments
- Attention to Detail
Timeline
Attendant
Lacey's Place
04.2026 - Current
Bartender
Coach's Corner
08.2025 - 04.2026
Bartender / Assistant Manager / General Manager
X-Golf
01.2025 - 08.2025
Bartender / Shift Lead
Bourbon Street Lounge
02.2024 - 12.2024
Bartender
Weezy's Sports Bar & Grill
07.2021 - 02.2024
Sales Associate
Kegel Harley-Davidson
05.2014 - 12.2019
Floor Associate / Overnight Shift Lead
Toys "R" Us
09.2009 - 05.2014