Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Abby Bezely

La Salle

Summary

Dynamic manager with a proven track record at Steak N Shake, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and staff training. Skilled in inventory control and cash management, fostering a productive environment that drives team performance and engagement.

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Experienced with processing transactions quickly and accurately, ensuring customer satisfaction. Utilizes effective communication and problem-solving skills to enhance customer experiences. Track record of maintaining organized and efficient cash handling procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Steak N Shake
05.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reported issues to higher management with great detail.


Cashier

Buffalo Wild Wings
02.2020 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Streamlined kitchen operations by effectively organizing workstations, utensils, and equipment for easy access during meal preparation.
  • Expedited orders during busy shifts, ensuring timely delivery of hot, fresh meals to customers'' tables.
  • Collaborated with other kitchen staff for efficient meal preparation and seamless service during peak hours.

Education

La Salle-Peru High School
La Salle, IL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Strategic planning
  • Inventory control and record keeping
  • Customer engagement
  • Team management
  • Point of sale (POS) system operation
  • Shift management
  • Complaint resolution
  • Food service background
  • Safe food handling
  • Money handling
  • ServSafe food manager
  • Customer assistance
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Strong attention to safe food handling procedures
  • Sanitation
  • Supply restocking
  • Hospitality and service industry background
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Problem resolution
  • Verbal communication

Accomplishments

  • Started off as a cashier and then within a year, I became a manager.
  • Applied to be a cashier/expo, then eventually became a cook, trainer, server, and started training to be a bartender.

Certification

  • CM - Certified Manager Certification

Languages

English

Timeline

Manager

Steak N Shake
05.2021 - Current

Cashier

Buffalo Wild Wings
02.2020 - 09.2022

La Salle-Peru High School

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Abby Bezely