Abbey George
Bartender
New Lenox,IL
Summary
Dynamic professional with a proven track record at Stoney Point Bar & Grill, enhancing the brand through innovative cocktail development and strategic sales knowledge. Expert in hospitality service, adept at managing high-volume events and improving customer satisfaction. Skilled in Toast POS and effective complaint resolution, consistently exceeding sales goals by fostering team efficiency and guest loyalty.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Bartender
Stoney Point Bar & Grill
Mokena, Illinois
04.2016 - Current
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Trained new staff member's on drink preparation, product promotion, garnish preparation and sanitation protocol.
Server
Houlihans
04.2015 - 04.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Sales Associate/Tanning Consultant
L.A. Tan
03.2015 - 04.2016
- Educated clients on health and safety of tanning facilities and procedures.
- Exceeded monthly tanning product and membership sale quotas.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Shift Manager/Key Holder
Wooden Paddle (Formly Old Town Pizza)
07.2012 - 04.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
Education
High School Diploma -
Lincoln Way Central High School
New Lenox, IL 08.2010 - 12.2013
Nursing
Joliet Junior College
Joliet, ILNursing
University of Saint Francis
Joliet, ILSkills
Proficient in Customer Service within Hospitality
Strategic sales knowledge
Experienced with Toast POS Systems
Complaint resolution
Adaptable Multitasking Skills
Timeline
Bartender
Stoney Point Bar & Grill
04.2016 - Current
Server
Houlihans
04.2015 - 04.2016
Sales Associate/Tanning Consultant
L.A. Tan
03.2015 - 04.2016
Shift Manager/Key Holder
Wooden Paddle (Formly Old Town Pizza)
07.2012 - 04.2015
High School Diploma -
Lincoln Way Central High School
08.2010 - 12.2013
Nursing
Joliet Junior College
Nursing
University of Saint Francis
Similar Profiles
Liam SellickLiam Sellick
Bartender at Point Lobster Bar & GrillBartender at Point Lobster Bar & Grill
Tonielle DunneTonielle Dunne
Cocktail Waitress at The Point After Sports Bar & GrillCocktail Waitress at The Point After Sports Bar & Grill
Bryan BellBryan Bell
Owner/Operator at Marsh Point Bar & GrillOwner/Operator at Marsh Point Bar & Grill