Aasher Waqar
Chicago
Summary
Dynamic professional with a proven track record at Purdue University, excelling in customer needs assessment and problem solving. Leveraging skills in data analysis and project management, I effectively enhanced client support and website functionality, driving user satisfaction and operational efficiency. Committed to delivering innovative solutions and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Client Support Specialist
Purdue University
Hammond
01.2022 - 11.2025
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Collaborated with other teams within the organization to provide comprehensive solutions for clients.
Website Manager
Purdue University
Hammond
01.2023 - 05.2025
- Troubleshot website issues related to functionality and compatibility across multiple browsers and platforms.
- Conducted A and B testing to evaluate different versions of a webpage's layout or content to determine which performs better.
- Updated existing webpages with new content or changes in design elements.
Workforce Coordinator
Rizq.online
Lahore
05.2021 - 08.2022
- Reviewed timesheets submitted by employees for accuracy and completeness before forwarding them to payroll department.
- Monitored employee productivity and performance, identified areas for improvement and took corrective action as needed.
Education
Bachelor of Science - Mechanical Engineering
Purdue University
Indiana05-2026
High School Diploma -
TNS
05-2022
Skills
- Machine design
- Data analysis
- Project management
- Technical documentation
- Customer needs assessment
- Problem solving
- Product development
- Team collaboration
Accomplishments
- Led a capstone project that automated a robotic arm
- Developed a low-cost autonomous vehicle prototype for smart agriculture application
- Embedded systems design
- Reduced average ticket resolution time by 40% by implementing new triage system
- Created a data base that reduced repetitive support tickets by 30%
Timeline
Website Manager
Purdue University
01.2023 - 05.2025
Client Support Specialist
Purdue University
01.2022 - 11.2025
Workforce Coordinator
Rizq.online
05.2021 - 08.2022
Bachelor of Science - Mechanical Engineering
Purdue University
High School Diploma -
TNS
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