Aaron Ramirez
Worth,IL
Summary
Customer service professional with strong background in coordinating and improving customer care processes. Known for focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Adept at conflict resolution, effective communication, and utilizing technology to enhance customer experience. Recognized for fostering positive relationships and driving continuous improvement. Strong knowledge and qualifications for the trucking industry.
Overview
20
20
years of professional experience
Work History
Customer Care Coordinator
TruGreen
Hickory Hills, IL
02.2026 - Current
- Coordinated customer service operations to enhance client satisfaction and retention.
- Managed scheduling of service appointments to optimize team efficiency.
- Resolved customer inquiries and complaints through effective communication strategies.
- Analyzed customer feedback to identify trends and inform service improvements.
- Collaborated with cross-functional teams to implement process enhancements.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Successfully retained clients by offering personalized solutions and demonstrating a deep understanding of their unique needs and preferences.
- Exceeded performance metrics through diligent attention to detail and commitment to customer care excellence.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.
- Proactively identified trends within customer requests which led to improvements being made in frequently asked questions resources.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Freight Broker
Mutual Transportation Services Inc. A.K.A. Shamrock Enterprises
Cornwall, PE
08.2023 - 10.2025
- Plan and organize operational logistics of the organization
- Co-ordinate activities with other work units or departments
- Perform routine clerical duties
- Co-ordinate activities with warehouse and production units
- Follow-up on issues with work orders
- Keep track of shipments
- Propose improvements to methods, systems and procedures
- Prepare bills of lading, invoices and other shipping documents
- Maintain and manage digital database
- Ensure compliance with government regulations
- Complete detailed inspection documentation
- Identify and advise on anticipated natural risks
- Make adjustments necessary to ensure the smooth running of processes
- Tasks
Data Entry – Billing Assistant
JKC Trucking Inc
Summit, IL
08.2014 - 04.2023
- Supervise driver load manifest making sure all i numbers are attached, including the trip and trailer numbers accurately.
- Communicate with dispatch and customers to insure proper billing and customer service on all shipments.
- Complete weekly reports that include aging and past due account reports for the CEO
- Create new customers in the system when needed.
- Track, schedule and coordinate all outbound loads before given to billing.
- Collect all the information needed to calculate bills
- Quickly and efficiently create and input all information in order to create invoices for customers
- Communicated with receivers by telephone in order to obtain missing information.
- Adept at developing training procedures that reduce redundancy and improve efficiency of processes
Salesman
Illinois Harley Davidson
Countryside, IL
01.2013 - 07.2014
- Attend to customers that walk in the door seeking information of the motorcycles we carry, making sure to guide them in the right direction choosing the perfect motorcycle for them.
- Calling customers on a daily basis letting them know about our deals and assisting them in questions they may have in potentially purchasing a motorcycle.
- Maintained the motorcycles making sure they are showroom quality.
Service drive porter and shuttle driver
Continental Toyota Dealership
Hodgkins, IL
05.2011 - 01.2013
- Tend to customer pulling into the service drive, making sure they get assisted and needs get met as quickly and proficiently as possible.
- Pulling up vehicles to the service desk as customers are assisted by the service writer. Making sure cars move through the drive in a timely manner.
- Wipe down customers cars dry as they come back through the drive after they have been worked on and washed.
- Take customers home or to their desired destinations and pick them back up while they wait for their cars to be worked on.
- Clean out rental cars as they get returned making sure they are completely clean and ready for the next customer.
Cashier, Stock, Hockey Skate Sharpening, Customer Assistance
Dicks Sporting Goods
Orland Park,IL
03.2010 - 04.2011
- Assist customers with their shopping needs on the floor.
- Ring customers up at the cash register.
- Handle Money
- Count Drawer
- Stock shelf’s and clothing racks
- Train new workers
- Communicate over in ear walkies with co workers
- Relieving co workers of their positions to give lunch breaks
Cashier, Stocking Shelves, Customer Assistance
Walgreens
Chicago
09.2006 - 03.2010
- Assist customers with their shopping needs on the floor.
- Ring customers up at the cash register.
- Handle Money
- Count Drawer
- Stock shelf’s and face shelf’s
- Train new workers
- Relieving co workers of their positions to give lunch breaks
- Develop photos in the photo department.
Education
Diploma - Performing Arts Major, Minor in Art
Marie Curie Metropolitan H.S.
Chicago, IL01-2006
Skills
- Microsoft word
- Microsoft Excel
- Type at a rate of 50 wpm
- Truckmate
- Internet savvy
- Windows operating system
- Learn at a fast rate
- Scanning/copying/faxing
- Transport Logistics
- Loadlink
- Communication – English is my first Language
- Precision
- Customer Service
- Data Entry
- Account Management
- Freight Brokerage
- Dispatch
- Multiple Line Phone
- Team Player
- Responsible
- Pays high attention to detail
- Organized
- Can work at a fast pace
- Easy to train
- People Person
- On time
- Works Hard
- Handling Money
- Office environment
- Patience and composure
- Inbound customer service
- Strong organization
- Customer relations
- Data entry proficiency
- Reporting and analysis
- First call resolution
- Customer relationship management
- Schedule management
- Sales support
- Account updates
- Custom order management
- Team management
- Account management
- Data tracking
- Customer experience improvement
- Strong leadership
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Shipping and receiving
- Active listening
- Adaptability and flexibility
- Money handling
- Decision-making
- Problem resolution
- Teamwork skills
- Relationship building
- Phone etiquette
LANGUAGES
English
Timeline
Customer Care Coordinator
TruGreen
02.2026 - Current
Freight Broker
Mutual Transportation Services Inc. A.K.A. Shamrock Enterprises
08.2023 - 10.2025
Data Entry – Billing Assistant
JKC Trucking Inc
08.2014 - 04.2023
Salesman
Illinois Harley Davidson
01.2013 - 07.2014
Service drive porter and shuttle driver
Continental Toyota Dealership
05.2011 - 01.2013
Cashier, Stock, Hockey Skate Sharpening, Customer Assistance
Dicks Sporting Goods
03.2010 - 04.2011
Cashier, Stocking Shelves, Customer Assistance
Walgreens
09.2006 - 03.2010
Diploma - Performing Arts Major, Minor in Art
Marie Curie Metropolitan H.S.