Aaron Montgomery
Chicago
Summary
Dynamic professional with a strong background in staff training and team management. Committed to fostering effective communication and a positive work environment, contributing to seamless bar operations and heightened customer experience.
Overview
5
5
years of professional experience
Work History
Bar Lead
Avli On the Park
Chicago
05.2024 - Current
- Oversaw bar operations, ensuring seamless service during peak hours to enhance guest experience.
- Trained and mentored new staff on drink preparation and customer service, improving team efficiency and service quality.
- Developed cocktail menus and collaborated with chefs for food pairings.
- Monitored inventory levels and ordered supplies to align with demand, ensuring consistent product availability.
- Assisted in creating a welcoming atmosphere through effective team communication.
- Enforced health and safety standards in food and beverage handling.
- Provided exceptional customer service by addressing guest inquiries promptly.
- Resolved customer complaints quickly and efficiently.
- Communicated effectively with customers to ensure satisfaction.
- Participated in monthly inventory counts of all beverage products.
General Manager
The Duplex/Revolver
Chicago
02.2021 - 04.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth business functions.
- Coordinated staff scheduling and team activities to optimize operational efficiency.
- Created strategies to elevate customer service and satisfaction levels.
- Implemented training programs for staff to improve performance.
- Collaborated with marketing teams to promote events and special offers.
- Maintained compliance with health and safety regulations to uphold operational standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Associate of Science - Early Childhood Education
North Park University
Chicago, IL05-2013
High School Diploma -
Warren Township
Gurnee, IL06-2009
Skills
- Inventory management
- Health and safety compliance
- Staff training
- Team leadership
- People management
- Customer service
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
- Adaptability
Timeline
Bar Lead
Avli On the Park
05.2024 - Current
General Manager
The Duplex/Revolver
02.2021 - 04.2024
Associate of Science - Early Childhood Education
North Park University
High School Diploma -
Warren Township