Results-driven leader with extensive experience in managing logistics operations and overseeing budgeting. Demonstrated ability to train staff, enhance team performance, and ensure profitability while delivering exceptional customer service.
Work History
Owner/Operator
12 Years 4 Months
The Transporter Services 3 LLC | 03.2014 - Current
Coordinated communication between drivers and clients to enhance customer satisfaction and service reliability.
Managed logistics operations, optimizing route planning and scheduling for efficient service delivery.
Trained and mentored staff on operational procedures, improving team performance and knowledge retention.
Oversaw budgeting and financial management, ensuring profitability while maintaining competitive pricing strategies.
Managed day-to-day business operations.
Marketing Director
5 Years 2 Months
Remwes | 01.2015 - 03.2020
Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
Analyzed market trends and consumer insights to inform product positioning and promotional efforts.
Oversaw budget allocation for marketing initiatives, ensuring optimal resource utilization across projects.
Collaborated with sales teams to align marketing efforts with revenue goals, driving lead generation initiatives.
Guest Service Manager
6 Years 9 Months
Candlewood Suites | 04.2008 - 01.2015
Led guest service operations, ensuring exceptional customer satisfaction and loyalty.
Trained and mentored staff on hospitality standards and service excellence.
Implemented process improvements to enhance operational efficiency and guest experience.
Resolved guest complaints promptly, maintaining positive relationships and brand reputation.
Education
Marketing Management - Marketing Management
Danville Area Community College | Danville, IL
Associates Degree - Fine Arts
THR University | Springfield, IL
Accomplishments
Achieved IHG Membership goals for Candlewood Suites by acquiring new memberships for the hotels meeting all quotas and deadlines to avoid a $5000 fine.
Certification
Certified Landscape Horticulture, University of Illinois