Aaron Knol
Geneva
Summary
Proven leader at Portillos, adept in fostering collaboration and enhancing customer service. Excelled in team leadership and complex problem-solving, significantly improving team performance and customer satisfaction. Cultivated a culture of safety and efficiency, demonstrating exceptional ability to motivate and develop a cohesive team.
Overview
10
10
years of professional experience
Work History
Manager
Portillos
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
Team Member
Portillos
07.2015 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Associate of Science -
Waubonsee Community College
Sugar Grove, IL05-2019
Skills
- Customer service
- Collaboration and teamwork
- Team leadership
- Following instructions
- Cash handling
- Cleaning
- Complex Problem-solving
- Workplace safety
Timeline
Manager
Portillos
01.2023 - Current
Team Member
Portillos
07.2015 - 01.2023
Associate of Science -
Waubonsee Community College
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