Aaron Keith Wilson

Responsibilities

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Manage the Installation Military and Civilian Drug Testing Programs.
• Provide oversight of the Wing Drug Demand Reduction Programs to the Wing Commander.
• Attend Cross Functional Oversight Committee and present annual DDRP metrics to the Wing Commander.
• Train and certify all required personnel for DDRP duties and responsibilities.
• Prepare legal documents for DDRP legal boards.
• Coordinate and assign all required personnel for monthly and weekly drug testing.
• Ensure specimens are processed and shipped in accordance with DDRP regulations.
• Process all illicit and MRO positives in accordance with applicable DDRP regulations.
• Maintain drug testing records, supplies, and collected specimens in secured locations in accordance with DDRP regulations.
• Perform evidence-based outreach and prevention education activities.
• Establish, develop, and maintain effective working relationships with ADAPT, Family Advocacy, Youth Services, Chaplains, and the IDS team.

• Proactively work on back-end reports, removing outdated information or users to reduce ticket volume
• Handle termination tickets, determining the ownership of cell phones and executing wipes and removal from operating systems
• Add groups to cellular devices, enhancing organizational efficiency

• Installed security and functionality patches to ensure optimal system protection and reliability
• Diagnosed and resolved a variety of hardware and software issues
• Played a central role as a power user for Request Central, creating and modifying request tiles
• Involved in setting up and maintaining Barco Units and preparing meeting rooms for various corporate events
• Participated in the setup and programming of AV-related rooms in the new building (C) in Clayton, MO

• Adhered to company policies to deliver quality work, addressing and resolving cellular issues
• Interpreted client needs, recommending and introducing services to meet specific requirements
• Generated daily reports for management, highlighting ticket counts and service level achievements
• Handled ordering and management of cellular devices and provided onsite training to staff and clients

• Handled incoming shipments, ensuring the accuracy and integrity of contents before routing to appropriate departments
• Operated mail processing equipment and manually sorted mail, ensuring effective material routing
• Collaborated with carrier representatives, optimizing shipment and delivery processes
• Prepared shipments for postage, ensuring the careful packing, sealing, and labeling of materials