Aaliyah Watkins
Gurnee
Summary
Authorized to work in the US for any employer Detail-oriented Assistant Manager establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate, Assistant Manager
Planet Fitness Deerfield
Deerfield
01.2020 - Current
- I manage employees and make sure that things are running smoothly, maintain a clean and comfortable environment for our members, provide excellent customer service, and fix any issues that may arise calmly and professionally.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Acted as initial contact in addressing customer concerns.
Crew Member
MOD Pizza
Deerfield
10.2021 - 02.2022
- Prep food in the morning as well as prepare and make the pizzas and cash people out for the food they ordered
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
Bagger and Cashier and Gas Station Clerk
Woodman's Food Market
Deerfield
08.2019 - 07.2020
- When working in the store I usually check people out, I answer questions, I clean registers, and sweep the floor when asked to do so
- I sometimes help with stocking and putting items back where they belong
- When working in the gas station I check people out as well and answer any questions customers might have, I also answer phones.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Sold store items and vehicle services to customers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed gas and amenities payments.
- Processed cash and credit payments for gasoline, food and other merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Invoicing Clerk and Customer Service
Sigler's automotive inc
Skokie
03.2017 - 06.2019
- I input data into computers and answered the phone, I talked to customers when they would come in and answer any questions they might have.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Evaluated services rendered and generated invoices for clients.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Developed strong professional rapport with vendors and clients.
- Created highly organized filing system for account documents resulting in increased efficiency.
- Contacted vendors to follow up on late invoices.
Education
Associate of Arts - Social Work
College of Lake Co
Grayslake, IL12.2021
High school diploma -
Warren Township High School
05.2019
Skills
- Stocking and Receiving
- Merchandising Knowledge
- Problem-Solving
- Sales Monitoring
- Display Setup
- Cash Handling Accuracy
- Policy and Procedure Adherence
- Customer Needs Assessment
- Self-Checkout Assistance
- Customer Service
- Teamwork and Collaboration
- Recruitment and Hiring
- Hiring and Training
- Onboarding and Orientation
- Employee Coaching and Motivation
- Staff Training
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Complex Problem Solving
- Performance Tracking and Evaluation
Certification
Customer Service (5 years)
Cleaning (3 years)
Computer Skills (4 years)
Assistant Manager Experience (1 year)
Management (1 year)
Certifications and Licenses
ServSafe Food Handler
February 2022 to February 2025
Timeline
Crew Member
MOD Pizza
10.2021 - 02.2022
Sales Associate, Assistant Manager
Planet Fitness Deerfield
01.2020 - Current
Bagger and Cashier and Gas Station Clerk
Woodman's Food Market
08.2019 - 07.2020
Invoicing Clerk and Customer Service
Sigler's automotive inc
03.2017 - 06.2019
Associate of Arts - Social Work
College of Lake Co
High school diploma -
Warren Township High School