Aaliyah Thompson
Smithton
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional and friendly attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Teller/FSR
First National Bank of Waterloo
12.2024 - Current
- Maintained friendly and professional customer interactions
- Monitored and verified suspicious activity on customer accounts
- Responded to customer inquiries regarding new accounts and account services
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Assisted customers with Internet Banking and Debit Cards using programs such as Client Central and Configure Digital
Lead Sales Associate/Key Holder
DG Market Store
09.2024 - 10.2024
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Trained new employees on operating cash registers effectively
Cashier
Casey's General Store
06.2022 - 11.2022
- Stocked, tagged, and displayed merchandise
- Reconciled cash drawer at the start and end of each shift
- Welcomed customers and helped determine their needs
- Answered questions about store policies and addressed customer concerns
- Operated a cash register for cash and card transactions
Education
High school diploma -
New Athens High School
New Athens, IL05-2023
Skills
- Account updating
- Drawer balancing
- Customer service
- Customer relationship building
- Communication skills
- Cash register
- Cash handling
- Customer support
- Phone etiquette
Timeline
Teller/FSR
First National Bank of Waterloo
12.2024 - Current
Lead Sales Associate/Key Holder
DG Market Store
09.2024 - 10.2024
Cashier
Casey's General Store
06.2022 - 11.2022
High school diploma -
New Athens High School